Manager, Outpatient Services - Behavioral Health

Lifepoint Health • Sierra Vista, AZ

17h • Onsite

About The Position

Manager, Outpatient Services joining our team, you’re embracing a vital mission dedicated to making communities healthier. This role is with Lifepoint Rehabilitation, part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. The position is located at Canyon Vista Medical Center in Sierra Vista, Arizona.

Requirements

• Understands and adheres to hospital compliance plan and code of conduct.
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
• Adhere to facility, department, corporate, personnel and standard policies and procedures.
• Treats all patients, visitors, and co-workers with dignity and respect.
• Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.
• Takes initiative to helps the team, is flexible when asked to assist in other areas.
• Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.
• Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
• Does not engage in any unfavorable behaviors such as rumors, inappropriate conversations, etc.
• Customer Service
• Assumes responsibility for maintaining a clean, safe environment.
• Demonstrates knowledge of the facility and services provided.
• Greets all customers in a positive manner and demonstrates sensitivity to customer’s needs.
• Answers telephone appropriate to department guidelines and avoids excessive transfers.
• Provides superior customer service while never crossing therapeutic boundaries.
• Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.
• Adheres to attendance requirements. Utilizes correct procedure for taking time off.
• Attends departmental and staff meetings as required.
• Is accountable and shows pride in work; strives to do more than the minimum required. Shows initiative and completes work in a timely and accurate manner.
• Acknowledge mistakes and demonstrates willingness to learn and correct them.
• Demonstrates passion and hustle in all work.
• Master’s Degree from an accredited school of social work or is qualified by education and experience in the social services needs of patients with psychiatric and substance use issues.
• Current unencumbered Clinical Social Work or Counseling License
• CPR Certification and Crisis Prevention Training (CPI) or Handle with Care (HWC) within 30 days of employment and prior to any patient contact.

Responsibilities

• Responsible for ensuring that company approved programs are implemented and being provided consistently.
• Provides oversight to the therapists and provides feedback through the performance evaluation process, supervision, and training and, if necessary, through counseling.
• Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards.
• Conducts regular audits on patient charts to ensure compliance with Lifepoint and regulatory agency requirements.
• Actively participates in survey activities (TJC, Medicare, and licensing).
• Ensures the timely completion of all required reporting needs, including but not limited to: weekly reports, monthly PI and financial audits, required engagement and action plans, and quarterly board reports.
• Attends treatment team meetings on a regular basis.
• Reviews with the nurse to make sure all patients are seen by MD in a timely manner, if necessary or if required by licensure/CoP.
• Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist.
• Actively participates in the complaint resolution process as needed.
• Oversees therapists to make sure the Basis 32 and Patient Satisfaction Surveys or equivalent programs are completed as required by policy.
• If applicable, Program Manager, along with the Outpatient Coordinator will review any transportation issues on a daily basis.
• Actively seeks to identify new potential referral sources and maintains good working relationships with all referral sources.
• Collaborates with the other hospital departments and disciplines to ensure patient engagement and connectivity to high quality care.
• Partners with the Inpatient Team to support access and engagement in the Continuum of Care.
• Partners with HR to support and lead retention, recruitment, and succession planning initiatives within their department.
• Partners with Quality to analyze patient satisfaction date, understanding areas for improvement and leading development opportunities to improve patient outcomes and satisfaction across their department.
• Partners with the Business Office, HIM, and UR Departments to identify opportunities for improvement within the authorization and denial processes and supports/carry out action plans. May be required to obtain pre authorizations form insurance companies to validated for initial outpatient services.
• Is responsible to collaborate with leadership team members related to hospital operations.
• Other duties and projects as assigned.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager