(USA) Manager, Operations
About The Position
Drive the programs that keep operations running smoothly at scale. As a Manager, Operations (Program Manager), you’ll lead high-impact, cross-functional initiatives that protect revenue, uphold standards, and enable the LMD program to grow. You’ll turn complex operational challenges into clear requirements, align partners across Product, Engineering, Policy, Data Science, and Legal, and deliver solutions from strategy through execution—grounded in data, customer insights, and measurable KPIs. The team enables consistent, high-quality execution across the LMD network by defining standards, improving processes, and partnering with technical and policy teams to build scalable solutions. We operate at the intersection of frontline realities and system design—bringing operational needs into roadmaps, tooling, and governance. This role is critical to ensuring operational goals are embedded in how products and processes are built, measured, and continuously improved, so the program can scale while maintaining strong performance and compliance.
Requirements
- Bachelor's degree in business, Operations, Supply Chain, or a related field or equivalent experience.
- 3+ years of experience in Merchandising Operations, Retail Operations, or a related field.
- 2+ years of experience leading complex, cross-functional initiatives.
- Demonstrated experience building project plans, metrics, and structured documentation.
Nice To Haves
- PMP, Agile, SAFe, or other project management certification.
- Advanced analytical skills (Excel, PowerPoint, Airtable, Jira, and Confluence).
- Supervising Associates
- Masters: Economics
Responsibilities
- Build standards, playbooks, and toolkits that improve execution consistency across the network.
- Translate operational needs into product, policy, and system requirements; represent Operations with cross-functional partners.
- Drive alignment on roadmaps, prioritization, and delivery plans to ensure operational goals are reflected in system design.
- Define, track, and report KPIs to measure impact and identify optimization opportunities.
- Identify and implement process improvements using operational data, customer insights, and market trends.
Benefits
- competitive pay
- performance-based bonus awards
- medical, vision and dental coverage
- 401(k)
- stock purchase
- company-paid life insurance
- PTO (including sick leave)
- parental leave
- family care leave
- bereavement
- jury duty
- voting
- short-term and long-term disability
- company discounts
- Military Leave Pay
- adoption and surrogacy expense reimbursement
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
- annual or quarterly performance bonuses
- Stock
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
