(USA) Operations Manager

Walmart•Boston, MA

1d•Onsite

About The Position

This position is for an Operations Manager at Walmart, responsible for overseeing various aspects of store operations. Key areas include initiating and participating in community outreach programs, ensuring compliance with company policies and procedures, and providing supervision and development opportunities for hourly associates. The role also involves modeling exceptional customer service, managing customer service initiatives, and assisting the store manager in driving the financial performance of the facility by achieving sales and profit goals, controlling expenses, and participating in budget forecasting. The Operations Manager is expected to coordinate and oversee job-related activities, build stakeholder relationships, and promote continuous learning. The role emphasizes adherence to company mission, values, and standards of ethics and integrity, including fostering a culture of belonging, acting with integrity, serving customers, and striving for excellence through continuous improvement and learning.

Requirements

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Initiates, directs, and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community.
Establishing and maintaining relationships with key individuals or groups in the community.
Representing the company to various external organizations.
Championing company-sponsored programs, events, and sustainability efforts to associates, customers, and the local community.
Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives.
Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, and actively listening to associates.
Assigning duties, evaluating performance, and providing recognition.
Setting clear expectations, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and providing tour to teach feedback to ensure business goals are achieved.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Managing and supporting customer service initiatives.
Ensuring customer needs, complaints, and issues are successfully resolved.
Developing and implementing action plans to correct deficiencies.
Providing process improvement leadership to ensure a high quality customer experience.
Assists store manager in driving the financial performance of the Facility by ensuring that sales and profit goals are achieved.
Reviewing and evaluating P&L (Profit & Loss) statements.
Assisting the management team in controlling expenses to ensure they are indexed to sales.
Developing and implementing plans to correct any deficiencies in financial performance.
Participating in analyzing economic trends and community needs for budget forecasting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supporting plans and initiatives to meet customer and business needs.
Identifying and communicating goals and objectives.
Building accountability for and measuring progress in achieving results.
Identifying and addressing improvement opportunities.
Demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision and dental coverage)
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO, including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for high school completion to bachelor's degrees, English Language Learning, and short-form certificates)