Manager, Operations - Weekday Shift
About The Position
The Manager, Operations coordinates and oversees the day-to-day management of a distribution department, managing daily operational activities to achieve facility and organizational goals. The role oversees a department in a distribution facility, supports hourly colleagues, monitors operational performance, and may perform other related duties, special projects, or assignments as required. The manager works to achieve strong results in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution. The role analyzes operations and forecasts, manages inventory control, improves processes, communicates performance to management, and collaborates across departments, shifts, and with IT. It also promotes a safe, respectful, inclusive workplace and a culture focused on customer service and success.
Requirements
- Bachelor’s degree or equivalent work experience in a related field.
- Exceptional leadership, mentoring, and coaching skills.
- Strong written and oral communication skills.
- Interpersonal competencies including integrity, trust, adaptability, motivation, initiative, and attention to detail.
- Ability to be proactive and responsive and to work effectively in a fast-paced environment.
- Warehouse management understanding, negotiation skills, and strategic and tactical planning skills.
- Proficiency in problem analysis.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
- Ability to perform heavy lifting and constant moving, standing, and reaching; lift at least 50 lbs.; stoop, kneel, crouch, and climb ladders; and potentially reach above eye level.
- Requires close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Oversee a distribution department, focusing on meeting or surpassing goals and targets.
- Provide guidance and support to hourly colleagues and build high-performing teams.
- Generate reports to inform management about key metrics.
- Ensure departments perform well in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
- Conduct presentations to senior management as needed.
- Analyze work processes, identify optimization opportunities, and implement improvements.
- Cultivate a work culture dedicated to superior customer service and success.
- Collaborate with peers to support clear communication and effective handoffs between shifts.
- Establish and maintain procedures and metrics to achieve customer satisfaction levels.
- Manage inventory control.
- Review analyses of activities, costs, operations, and forecast data to assess progress toward goals and objectives.
- Create a safe work environment, including developing and enforcing Safe/Smart work practices and compliance with safety programs.
- Collaborate with IT as a user in systems development and refinement to improve operations, productivity, and service levels.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
