Manager Operations (Nursing)

Northwestern Memorial Healthcare • Winfield, IL

19h • $61 - $79

About The Position

The Manager, Operations reflects Northwestern Medicine’s mission, vision, and values and complies with its Code of Ethics, Corporate Compliance Program, policies, and applicable regulatory and accreditation standards. The position autonomously and directly manages one or more teams and has 24/7 accountability for designated operations.

The manager oversees day-to-day operations, staffing, workflows, budgets, and resource allocation; supports and supervises team members; recommends and advances department goals; and ensures policies and processes meet Joint Commission and other applicable requirements. The role also promotes quality improvement, manages escalations, and coordinates patient care resources according to patients’ age-specific needs.

The manager is expected to use data and business expertise to guide decisions, lead change, handle complex operational and employee situations, balance priorities, and communicate effectively with patients, physicians, staff, management, and other customers.

Requirements

• Bachelor’s degree in nursing with a master’s degree, or a master’s degree in nursing. Applicants with a bachelor’s degree who are actively enrolled in a master’s program may be considered if they are within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic life support (BLS) certification.
• Current clinical license in the state in which the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balance them to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review own and others’ work for accuracy.
• Ability to handle challenging situations autonomously, balance multiple priorities, and respond calmly to changes or unexpected events.
• Exceptional verbal and written communication skills and ability to establish and maintain effective relationships.
• Ability to maintain patient and family confidentiality.

Nice To Haves

• Minimum of three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, or locations, including workflows, staffing, resource allocation, operating and capital budgets, and budget performance.
• Provide support, guidance, and supervision to team members, including maintaining competencies, preparing and delivering annual and mid-year reviews, coaching through complex practice and customer-relations situations, ensuring access to appropriate tools and technology, and identifying and addressing improvement needs.
• Recommend department goals to leadership and plan and advance progress toward them, communicating timelines, risks, and decisions needed to leadership teams.
• Ensure department policies and processes meet Joint Commission standards and applicable federal and state regulations; revise or create policies and processes as needed.
• Improve quality by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by identifying patients’ age-specific requirements and coordinating the resources needed for their care.
• Handle complex practice operations, customer relations, and employee relations issues; identify stakeholders and communicate required actions and roles.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• Benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager