Operations Administrator - Nursing
About The Position
Coordinates and facilitates daily operations and administrative activities that support the Department of Nursing, including inpatient and ambulatory nursing units. Partners with Nursing leadership to provide high quality service to patients across multispecialty programs. Provides support in the daily management of operations, assesses systems, acts as a resource regarding policies and procedures, and handles complex, sensitive, and confidential matters. Supports document and financial processes, monitors accounts, and coordinates with accounting. Serves as a liaison for the division and support-department supervisors, assists with improvement projects, equipment and supply-chain needs, room maintenance, and project meeting materials. Collaborates with Nursing leaders to support regulatory readiness and represents the department on the Environment of Care Committee. Independently manages Facilities and Clinical Engineering projects, including technology and software installation, utility shutdowns, maintenance updates, training needs, office relocations, and renovations. Represents the department at meetings and handles other administrative responsibilities assigned by the direct supervisor or manager. Coordinates follow-up on patient or visitor lost belongings and reimbursement payments.
Requirements
- High school diploma or GED required.
- Three to five years of related work experience required; administrative support experience in a hospital setting is preferred.
- Ability to work independently on a wide variety of projects and issues.
- Excellent communication, organizational, and problem-solving skills.
- Creative ability to address problems and challenges and produce favorable outcomes.
- Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.
- Ability to make decisions guided by precedents, policies, and objectives, including recommendations affecting a department or functional area.
- Ability to resolve highly varied, complex, and often non-recurring problems using staff input, innovative and creative approaches, and Lean diagnostic techniques.
- Ability to follow procedures, set priorities, organize work within general guidelines, and seek assistance in difficult or unpredictable situations.
- Ability to communicate moderately complex information in English in varied written formats and comprehend and communicate complex verbal information in English.
- Ability to demonstrate in-depth knowledge of concepts, practices, and policies and apply them in complex situations.
- Ability to interact respectfully with employees, professional staff, and external contacts.
- Ability to provide professional, respectful, service-oriented customer service to patients, visitors, staff, and external customers, using active listening and problem-solving skills and remaining calm in stressful situations.
- Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently, and to stand or move around for most of the shift.
- Must be vaccinated against influenza as a condition of employment.
Nice To Haves
- Associate's degree in Business Management, Healthcare Administration, or a related field preferred.
- Administrative support experience in a hospital setting preferred.
Responsibilities
- Support the daily management of operations; assess systems; provide guidance on policies and procedures; handle complex, sensitive, and confidential matters; and participate in training unit coordinators.
- Coordinate documents, purchase orders, invoices, and check requests; monitor accounts; and coordinate with accounting.
- Serve as a liaison for the division and supervisors in support departments; identify and staff improvement projects; purchase or replace equipment and ensure storage; assess and coordinate supply-chain opportunities; coordinate room maintenance; and prepare meeting agendas, materials, and minutes.
- Collaborate with Nursing leaders to ensure regulatory readiness and represent the department on the Environment of Care Committee.
- Participate in regular Environment of Care, EVS, and infection-control rounds throughout hospital areas.
- Independently manage Facilities and Clinical Engineering projects, including technology and software installation, utility shutdowns, and maintenance updates; work with the Facilities Project Manager; coordinate training and education needs, office relocations, and renovations.
- Represent the department at meetings and perform additional administrative responsibilities at the direction of the direct supervisor or manager.
- Coordinate with local nursing leaders and Patient Relations on patient or visitor lost belongings, follow up with patients and families, and coordinate reimbursement through accounts payable.
- Perform other duties as assigned by the direct supervisor or manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
