Manager of Operations (Nursing)-CTICU

Northwestern Memorial Healthcare • Chicago, IL

19h • $61 - $79

About The Position

The Manager, Operations provides autonomous and direct management of a team or teams and reflects Northwestern Medicine’s mission, vision, and values. The role manages day-to-day operations for designated departments, divisions, programs, services, and/or locations, including workflows, staffing, resource allocation, operating and capital budgets, and budget performance. The position has 24/7 accountability.

The manager supports, guides, and supervises team members, maintaining competencies and helping staff deliver clinically sound, patient-centered, and cost-effective care. This includes performance reviews, coaching through complex practice and customer-relations issues, ensuring staff have appropriate tools and technology, and identifying and addressing areas for improvement.

The role recommends department goals, advances progress toward them, and communicates timelines, risks, and decisions to leadership. It ensures policies and processes meet Joint Commission and applicable regulatory standards, revising or creating policies as needed. The manager also targets quality improvement and handles escalations by identifying patients’ age-specific needs and coordinating the resources needed for their care.

Requirements

• Bachelor's degree in nursing with a master’s degree, or a master’s degree in nursing.
• Applicants with a bachelor’s degree who are actively enrolled in a master’s program may be considered if they are within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic life support (BLS) certification.
• Current clinical license in the state where the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balanced to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review own and others’ work for accuracy.
• Ability to handle challenging situations autonomously, identify stakeholders, and communicate required actions and roles within a compressed timeframe.
• Ability to balance multiple priorities and respond calmly to changes, delays, or unexpected events.
• Exceptional verbal and written communication skills and ability to build effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Ability to maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.

Nice To Haves

• Minimum of three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, and/or locations, including workflows, staffing, resource allocation, and budgets.
• Monitor budget performance, explain variances, and define and apply corrective actions to ensure budget compliance.
• Provide support, guidance, and supervision to team members, including annual and mid-year reviews, coaching, and ensuring access to tools and technology.
• Identify team and department improvement needs and act on them with appropriate Northwestern Medicine system partners.
• Recommend department goals and advance progress toward them throughout the year.
• Communicate goal timelines, risks, and decisions needed with appropriate leadership teams.
• Ensure department policies and processes meet Joint Commission standards and federal, state, and other regulatory requirements; revise or create policies and processes as needed.
• Target quality improvement by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by identifying patients’ age-specific needs and connecting them with resources to coordinate care.
• Handle complex practice operations, customer relations, and employee relations issues.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• Benefits intended to support physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager