Nursing Manager of Operations-Cardiac Telemetry Unit

Northwestern Memorial Healthcare • Mchenry, IL

20h • $61 - $79

About The Position

The Manager, Operations reflects Northwestern Medicine’s mission, vision, and values, follows its Code of Ethics and Corporate Compliance Program, and complies with applicable policies, procedures, guidelines, and regulatory and accreditation standards. The role provides autonomous and direct management of one or more teams and has 24/7 accountability for designated departments, divisions, programs, services, or locations.

The manager oversees daily operations, workflows, staffing, resource allocation, and operating and capital budgets. The role supports and supervises team members, maintains staff competencies, and advances clinical quality, patient satisfaction, and cost-effective care. The manager also contributes to department goals, ensures policies and processes meet current standards and regulations, and leads quality improvement and change-management efforts.

The position manages escalations by identifying patients’ age-specific needs and connecting them with resources to coordinate care. It requires sound judgment, data-driven decision-making, strong communication, and the ability to address complex practice, customer-relations, and employee-relations issues.

Requirements

• Bachelor’s degree in nursing with a master’s degree, or a master’s degree in nursing. Exceptions may be considered for applicants with a bachelor’s degree who are actively enrolled in a master’s program and are within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibility.
• Basic Life Support (BLS) certification.
• Current clinical license in the state where the hospital resides.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and applicable federal, state, and regulatory requirements.
• Ability to analyze data for decision-making and make data-driven recommendations.
• Ability to create budgets in accordance with guidelines and balance them to targets.
• Ability to apply change-management principles while leading.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and ability to review one’s own and others’ work for accuracy.
• Ability to communicate exceptionally well verbally and in writing and to establish and maintain effective relationships with patients, physicians, management, staff, and other internal and external customers.
• Ability to maintain patient and family confidentiality.
• Ability to project confidence, professionalism, interest, and optimism when leading others, guided by a servant-leadership philosophy.

Nice To Haves

• At least three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, or locations, including workflows and staffing.
• Redirect resources to critical areas as needed.
• Develop operating and capital budgets, monitor budget performance, explain variances, and take corrective action to maintain budget compliance.
• Provide support, guidance, and supervision to team members, ensuring they maintain competencies in addressing patients’ behavioral, social, financial, and environmental needs.
• Prepare and deliver annual and mid-year reviews, coach team members through complex practice and customer-relations situations, ensure they have needed tools and technology, and identify and address areas for improvement.
• Recommend department goals to leadership and plan and advance progress toward them throughout the year.
• Communicate goal-achievement timelines, risks, and needed decisions to appropriate leadership teams on a regular cadence.
• Ensure department policies and processes comply with Joint Commission standards and applicable federal and state regulations; revise or create policies and processes as needed.
• Improve quality by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by interpreting information about patients’ age-specific needs and connecting patients with resources to coordinate care.
• Handle challenging situations autonomously by identifying stakeholders and defining and communicating actions and roles within compressed time frames.
• Balance multiple priorities and respond to changes, delays, and unexpected events.
• Provide guidance and supervision in resolving complex practice-operations, customer-relations, and employee-relations issues.
• Maintain patient and family confidentiality in accordance with Northwestern Memorial HealthCare policy.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager