Manager, Operations - Walmart+

Walmart•Bentonville, AR

2d•$70,000 - $130,000•Onsite

About The Position

As a Manager, Operations within the Walmart+ organization, you will play a critical role in delivering a best-in-class experience for our members by effectively identifying and removing fraud and abuse from the ecosystem and by helping to optimize our payments processes. This role will assist with strategic initiatives designed to safeguard the Walmart+ program and elevate the member experience.

Requirements

Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Nice To Haves

Supervising Associates
Masters: Economics
Project Management - Project Management Professional - Certification

Responsibilities

Stay ahead of emerging fraud trends by identifying and implementing necessary updates to risk management processes.
Provide direction on operational adjustments to mitigate risk effectively.
Collect, analyze, and report on risk-related data to identify emerging trends and potential threats.
Utilize insights to enhance fraud prevention and mitigate financial, operational, and reputational risks.
Resolve escalated issues and provide direction on defect reduction.
Identify root causes, impact on business, and key resolution partners for escalated issues.
Respond to ad hoc requests for information on escalated concerns and drive towards effective resolution.
Act as a liaison between key stakeholders, including Product, Business Strategy, Engineering, Legal, Customer Care, and Executive teams to reach alignment on business strategies and objectives.
Translate technical and financial concepts into actionable insights for cross-functional stakeholders.
Partner with Product teams to support new initiatives, identify operational pain points, and recommend enhancements to improve the member experience.