Manager, Operations - Transportation

Watchpoint Logistics, Inc.•Burlingame, CA

1d•$95,000 - $105,000•Hybrid

About The Position

The Manager, Transportation Operations leads the teams responsible for executing all aspects of the domestic freight lifecycle, including planning, sourcing, delivery, and billing. By utilizing daily operational dashboards and tracking key performance indicators (KPIs), the Manager optimizes resource allocation, maintains strict regulatory compliance, and ensures a high level of operational execution.

Requirements

Advanced use of computer systems and applications (e.g. MS Office, TMS) as trained/required.
Able to deliver quality results consistently and on schedule. Self-motivated and follows through on initiatives.
Experience in delivering world class customer service skills through problem solving, rapport building, and effectively de-escalating high pressure conversations with patience and decorum.
Leads with humility and respects others, promotes a culture of safety, trust and teamwork. Self-regulates emotions, displaying a calm demeanor.
Communicates with clarity and confidence in customer, executive and team environments. Employs active listening and strong negotiation skills when necessary.
Uses independent judgment and is able to identify problems, root-cause, and develop effective solutions. Generates new ideas to support change and creatively solves problems.
Manages priorities and sets productivity expectations. Ensures initiatives are fairly distributed and the team is set to successfully deliver on project objectives. Identifies and takes accountability for meeting KPIs.
Effectively manages team performance through training, coaching, and feedback.
Strong leadership and motivational skills in managing diverse teams. Able to delegate tasks and responsibilities, sets clear and impactful goals and holds team members accountable.
Demonstrated experience with managing human, financial and operational resources resulting in optimization of resources. Strong analytical skills; makes decisions based on long-term payoffs or outcomes.

Responsibilities

Manage the daily activities of the Domestic Forwarding team.
Empower operations team to implement proactive exception management protocols to ensure issues are identified and resolved before the customer notices.
Develop and execute company operating procedures for the efficient and profitable management of Watchpoint’s transportation operations.
Maintain full ownership of team KPI’s and daily dashboards, leveraging real-time data to monitor performance, hold team members accountable, and ensure strict adherence to execution standards.
Utilizes the transportation management system (TMS) to manage shipment workflow, ensure accurate freight movements, and shipment information.
Provide prompt and accurate information to the team to ensure all members are working to meet/exceed our customers' expectations.
Utilize analytics to drive decision making, manage team member performance and improve quality. Promote usage among the team to ensure appropriate action is being taken in response to results.
Monitor team member activity, productivity and quality metrics; work one-on-one with team members providing coaching and guidance to drive results. Support team members with problem resolution or remove barriers when appropriate.
Accountable for the professional development of direct reports to ensure proper goal setting, training and project requirements are met.
Conduct regular performance reviews and provide ongoing training to enhance team member capabilities.
Monitors service failures through the Salesforce Incident Management tool and formulates or contributes corrective actions as applicable.
Work collaboratively with sales and customer service to ensure service execution and reliability.
Ensure financial goals and budgets are met and develop short-term actions to address any budgetary shortfalls.
Identify opportunities for revenue growth and cost savings to maximize profitability.