Manager, Operations Training

LA28 (Web) • Los Angeles, CA

2d • $88,000 - $115,000 • Onsite

About The Position

The Manager, Operational Training is a hands-on role responsible for supporting the design, coordination, delivery and tracking of operational training across LA28’s Games readiness, test events and Games-time phases. This role will partner closely with Functional Areas, venue teams and other stakeholders to help ensure the LA28 workforce is prepared to deliver operational excellence across the full Games footprint. This position will contribute to the development of training content and training solutions, support stakeholder engagement and facilitate training delivery as needed. The Manager will also help drive training reporting, issue tracking and readiness documentation, while coordinating with internal partners to ensure training activities are planned, aligned, and executed effectively. This role will report to the Head of Games Time Training.

Requirements

• Bachelor’s degree required or preferred
• Certifications required or preferred
• Minimum 5+ years of relevant experience in training development, training delivery, event operations, or large-scale event support.
• Preferably experience in Games-time, major event or other complex operational environments.
• Experience supporting or leading content development, facilitation, stakeholder coordination and/or training delivery.
• Experience managing a learning management system (LMS) and implementing digital learning platforms, as well as in-person delivery.
• Strong project coordination skills and ability to manage multiple priorities, timelines, and stakeholders.
• Demonstrated ability to work collaboratively across functions in a fast-paced, evolving environment.
• Experience with reporting, documentation and tracking tools preferred.
• Passion for the Olympic and Paralympic movement and commitment to LA28’s mission.
• Collaborative, detail-oriented and solutions focused.
• Comfortable working in a fast-paced, high-pressure environment.
• Strong stakeholder management and communication skills.
• Able to navigate ambiguity and adapt quickly to changing operational needs.
• Committed to supporting operational excellence and the successful delivery of the Games

Responsibilities

• Support the Head of Games Time Training in shaping the operational training approach across the Games footprint.
• Create, adapt, and maintain training materials and supporting documentation.
• Turn business and Functional Area input into practical, learner-focused training content.
• Ensure training content is accurate, relevant and aligned to delivery timelines.
• Support ongoing improvement of training tools, templates and standards.
• Work with Functional Areas, venue teams, workforce partners and other stakeholders to plan and deliver training activities.
• Support the scheduling, preparation and delivery of training sessions, workshops and walkthroughs.
• Facilitate sessions and support train-the-trainer delivery where needed.
• Help manage issues, dependencies and readiness risks affecting training delivery.
• Build strong working relationships to keep training plans practical and coordinated.
• Support training delivery across operational readiness, test events and Games time.
• Track training progress, attendance, actions and follow-up items.
• Maintain reporting, documentation and status updates for leadership and stakeholders.
• Support issue tracking, action logs and readiness reporting.
• Contribute to lessons learned and post-event reviews.
• Manage assigned workstreams or special projects as directed by the Head of Games Time Training.
• Support resource planning and coordination across training activities.
• Provide day-to-day support to associate-level team members as needed.
• Help keep the training function organized, responsive and delivery focused.
• Perform additional duties to support operational training for the Olympic and Paralympic Games.

Benefits

• The annual base salary range for this position is $88,000.00-115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.
• LA28 does not provide relocation assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level