Training Operations Program Manager
About The Position
The Training Operations Program Manager is an important member of the Training Center of Excellence within Global Quality. This role will play a pivotal role in managing and optimizing training operations within the organization. This position is responsible for supporting and facilitating governance and Community of Practice (CoP) meetings, managing development projects, learning management system (LMS) initiatives, and other related projects. The role also involves collating metrics and analytics, creating dashboards and reports, managing the SharePoint sites and all associated communications, and supporting audits and inspections.
Requirements
- Bachelor’s degree required
- 5+ years of experience in training operations, project management, or related roles, preferably within the pharmaceutical, biotech, or healthcare industry.
- Proficiency in LMS platforms, SharePoint, and data visualization tools.
- Strong analytical skills with the ability to interpret metrics and create actionable insights.
- Excellent organizational, communication, and stakeholder management skills.
- Experience in supporting audits and inspections is a plus.
Nice To Haves
- Advanced degree in Education, Organizational Development, or related field preferred.
- Detail-oriented with a focus on operational excellence.
- Agile and adaptable in a dynamic environment.
- Passionate about leveraging technology to enhance learning operations.
Responsibilities
- Support the coordination of Governance and Community of Practice (CoP) meetings.
- Coordinate agendas, track action items, and ensure alignment with organizational goals.
- Coordinate communication and collaboration among stakeholders.
- Act as the Project Manager for all development, LMS, and other learning-related projects.
- In partnership with the COE leadership team, develop project plans, timelines, and budgets while ensuring timely delivery.
- Support the coordination with cross-functional teams to achieve project objectives.
- Collect, analyze, and interpret learning metrics and analytics.
- Compile and update dashboards and reports to display key performance indicators (KPIs).
- Support analysis of metrics to drive continuous improvement in learning operations.
- Manage and maintain SharePoint sites to ensure effective communication, collaboration and document storage.
- Provide technical support to users as needed.
- Assist in preparing for audits and inspections by ensuring training documentation and processes are compliant.
- Provide support for audit-related inquiries and assist in ensuring readiness during inspections as needed.
Benefits
- Comprehensive medical, dental, vision, prescription drug coverage
- company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance
- tuition reimbursement
- student loan assistance
- a generous 401(k) match
- flexible time off
- paid holidays
- paid leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
