Manager Operations Training

Philip Morris International U.S. • Owensboro, KY

6d • Hybrid

About The Position

At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. We are hiring an Operations Manager Training for our Owensboro KY Factory! The Operations Training Manager owns the end-to-end capability-building strategy for our manufacturing site, ensuring new hires, transfers, experienced operators are trained to standard—safely, efficiently, and at the pace our business requires. This role builds and runs a robust training system spanning onboarding, technical upskilling, certification, cross-training, and leadership development for frontline leads. You will partner closely with Operations, EHS, Quality, Maintenance, and HR to create a high-performance learning culture that measurably improves safety, quality, productivity, and retention.

Requirements

• Bachelor’s degree in Operations, Industrial/Manufacturing, HR/OD, Education, or related field or equivalent experience.
• 6+ years in manufacturing operations, with 3+ years building/delivering technical training or leading frontline teams.
• Demonstrated experience with OJT programs, TtT, and skills certification frameworks in a high-throughput environment.
• Strong grasp of EHS and Quality systems; ability to translate SOPs into effective learning.
• Proficiency with LMS or structured training trackers; capable of building actionable dashboards.
• Excellent facilitation, coaching, and stakeholder management skills across all shifts.
• Data-driven mindset; able to connect training activities to business outcomes.

Nice To Haves

• Experience in a unionized manufacturing environment and/or collective bargaining preparations.
• Certifications: CPTD/ATD, Lean/TPM/Green Belt, SME credentials, or similar.
• Experience with digital work instructions, AR/VR simulations, and microlearning platforms.
• Background in reliability/maintenance training and/or technical trades apprenticeship pathways.

Responsibilities

• Build the site’s multi-year Operations Capability Roadmap aligned to business needs (volume, complexity, automation, labor planning).
• Establish governance for curricula, SOP alignment, recertification cadence, training matrices, and role-based skill profiles.
• Lead annual training needs analysis; prioritize high-impact skills and standards (e.g., critical stations, constraints, scrap drivers).
• Architect blended learning solutions: classroom, hands-on/OJT, microlearning, simulations, and vendor-led training.
• Standardize training for safety-critical tasks, startup/shutdown, changeovers, troubleshooting, quality checks, and PMs.
• Convert SOPs/Work Instructions into trainable, visual, and accessible content (job aids, one-point lessons, e-learning).
• Implement cross-training frameworks to expand flexibility and reduce single-point dependencies.
• Stand up and maintain a consistent Train-the-Trainer (TtT) and OJT Coach model across shifts.
• Oversee new hire onboarding for Operations; ensure readiness-to-work and progressive skill release to standard.
• Manage skill assessments, signoffs, and recertifications, track and report training status against training matrices.
• Ensure training programs meet or exceed regulatory, customer, and internal standards (EHS, Quality, Food/Pharma if applicable).
• Maintain audit-ready documentation and version control of curricula, rosters, assessments, and qualifications.
• Own the site Learning Management System (LMS) / training tracker: accuracy, adoption, data integrity.
• Build dashboards for training compliance, qualification coverage by line/role, time-to-competency, and training impact on KPIs.
• Use data to target interventions (e.g., higher scrap stations, recurrent deviations, near-miss trends).
• Hire, coach, and develop a high-performing training team; ensure bench strength and succession for critical trainer roles.
• Set goals and manage performance for Training Specialists and OJT Coaches; integrate feedback from Operations leaders.
• Champion a learning culture that values standard work, coaching at the Gemba, and continuous improvement (Lean/TPM).
• Partner with CI/Lean to embed training into daily management systems, kaizen, and problem-solving routines.
• Build communication plans that drive awareness, engagement, and accountability at all levels.
• Work with Operations, EHS, Quality, Maintenance, and HR to align skill requirements, staffing, and scheduling.
• Coordinate with Talent Acquisition on pre-boarding and day-one readiness; support apprenticeship and community pipelines.
• Engage with union leadership (if applicable) on training standards, cross-training practices, and fair application of qualifications.

Benefits

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees