Training Operations Manager

Connecticut Community for Addiction Recovery (CCAR)•Hartford, CT

2d•Onsite

About The Position

CCAR is looking for a full-time Training Operations Manager to oversee the day-to-day operations of the CCAR training team in order to deliver quality training programs. The ideal person will be enthusiastic, extremely well organized, and passionate about working closely with people in recovery.

Requirements

Three years experience in business administration, project management, training management and/or related field.
Minimum 2 yrs in a supervisory and management capacity.
Knowledge of CCAR Training Curriculum, online and in-person preferred.
Proven track record in outstanding customer service.
Strong communication skills both written and verbal.
Excellent organizational skills with keen attention to detail and ability to prioritize.
Exceptional computer skills including knowledge of Microsoft word, excel, web-based platforms and database management.
Strong customer service ethic.
Time management skills.
Ability to work independently and take initiative with varied and demanding tasks.
Ability to troubleshoot and problem solve.
Cultural competency and experience working with diverse populations.
A valid driver's license, insurance and reliable vehicle required.

Nice To Haves

Knowledge about addiction recovery a plus.
Experience working in a non-profit environment a plus.
Recovery Coach Professional (RCP) Designation preferred but not required.

Responsibilities

Collaborate with all team members to ensure all CCAR Training operational procedures meet current and emerging best practices.
Consistent assessment of operations, training programs and materials, marketing materials, and website for overall improvement.
Responsible for communication, marketing, and messaging on all digital platforms (website, social media, and email blasts) with support from appropriate CCAR staff.
Supervision.
Identifies problems and opportunities such as operational changes, business development, and contract negotiations.
Oversee all steps necessary for successful participation/delivery in CCAR training programs.
Resolve or troubleshoot any customer concerns regarding training experiences.
Onboarding and training of new team members.
Provide and ensure customers receive excellent customer service.
Reports, tracks weekly reports.
Database maintenance.
General office duties. Proofread, edit, and copyright as necessary.
Serve as an ambassador for CCAR.
Facilitates training sessions as needed.
Perform additional duties as required to support organizational needs and priorities.