Operations / Sales / Training Manager
About The Position
Great opportunity for growth and Career Advancement! Looking for an Operations & Training Lead position with growth opportunities in the beauty / cosmetology industry? Drybar Shops ® is looking for a sales manager / operations manager to oversee salon and customer operations. At Drybar®, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts. Drybar is a fun, fast-paced, and most important, team focused environment. The Drybar Shop Operations & Training Lead position is a critical role. The Lead upholds Drybar standards, leads the client experience and helps streamline shop operations. In addition, the Lead Role will help build local business partnerships, oversee shop collaborations, help set sales goals for the team, coordinate membership sales and retention including handling escalations, coordinate group events, and execute the shop’s social media calendar. Ideally, if the candidate has a background in Cosmetology (highly preferred, but not required), they would also be in charge of new stylist training when we are onboarding a new class of stylists and also taking on a stylist schedule as needed. This role is an incredible opportunity to begin refining your leadership capabilities with a growing brand! It's the chance to take your career to new heights!
Requirements
- High School Diploma or Equivalent
- Experience and proven track record in sales and exceptional customer service
- Experience as a sales manager, operations manager, and/or general salon manager
- Minimum of One (1) Years of Experience in a fast paced retail, restaurant, beauty, or hospitality setting preferred
- Commitment to Customer Service Excellence
- Ability to identify and problem solve, set expectations, goals
- Strong verbal and written communications skills
- Possess strong interpersonal skills to communicate with confidence
- Must be an excellent organizer and problem solver with strong project management skills
- Must be able to work flexible days and hours; including nights, weekends, and holidays
- Competent motivator
Nice To Haves
- Background in Cosmetology
- Cosmetology license / hair stylist experience
Responsibilities
- Oversee salon and customer operations
- Uphold Drybar standards
- Lead the client experience
- Streamline shop operations
- Build local business partnerships
- Oversee shop collaborations
- Set sales goals for the team
- Coordinate membership sales and retention including handling escalations
- Coordinate group events
- Execute the shop’s social media calendar
- In charge of new stylist training when onboarding new stylists (if applicable)
- Take on a stylist schedule as needed (if applicable)
- Support the implementation of structure, policies, and procedures
- Upskill team in the areas of sales and customer service as needed
Benefits
- Competitive pay
- Sales/operations goal based bonuses
- Commissions on membership and product sales
- Free employee blowouts
- 40% off all Drybar products, tools and accessories
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
