Manager, Operations Training & Development

The Goal Family of Companies • Sioux Falls, SD

9d

About The Position

Goal Solutions is seeking a hands-on learning leader to build structured training programs that help employees succeed and grow. This working-manager role combines people leadership with hands-on curriculum development, instructional design, procedure development, technology, and performance improvement. The manager will lead and develop a Trainer and Procedure Writer while also designing curriculum and learning content personally.

The role will build and continuously improve role-based curricula, learning paths, onboarding, cross-training, and skill development. It will establish standards for operational procedures and keep training materials aligned with changing business and client needs. The manager will partner with Operations, QA, and business leaders to identify learning needs and assess training’s effect on employee performance. The position offers the opportunity to shape Operations training programs and introduce ideas and technology, including AI, to improve learning.

Requirements

• At least 5 years of experience in operational training, learning and development, instructional design, or a related field.
• Previous supervisory or team leadership experience, including coaching and developing employees.
• Demonstrated experience developing curriculum and translating complex processes into effective learning materials.
• Experience using performance data to identify learning needs and evaluate training effectiveness.
• Strong facilitation, writing, project management, and stakeholder collaboration skills.

Nice To Haves

• Experience in financial services, loan servicing, collections, or another regulated operations environment.
• Experience building structured learning programs or role-based learning paths.
• Experience supporting multiple locations or distributed teams.
• Experience with LMS platforms, e-learning authoring tools, or documentation governance.
• Experience using Articulate 360, Synthesia, AI-assisted content creation, or other emerging learning technologies.

Responsibilities

• Lead and develop the Trainer and Procedure Writer, setting priorities and driving accountability.
• Build and continuously improve role-based curriculum, learning paths, new-hire training, cross-training, and skill development.
• Design training content, assessments, job aids, facilitator guides, and other learning resources.
• Establish standards for operational procedures and ensure training materials stay aligned with changing business and client needs.
• Partner with Operations, QA, and business leaders to identify learning needs and measure training’s impact on employee performance.
• Use performance data and feedback to continuously improve training.
• Communicate training priorities, outcomes, and resource needs to Operations leadership.

Benefits

• Competitive salary and bonus eligibility.
• 401(k) with a 4% company match.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA) with a $1,700 annual contribution.
• 14 paid holidays, including the employee’s birthday.
• Paid parental leave.
• Tuition reimbursement.
• Long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed