Manager, Operations Product Centers

Raymond James•Troy, MI

11d•Hybrid

About The Position

Under general direction, uses extensive knowledge and skills obtained through education and experience to translate business strategy into work programs and processes for multifunctional and/or complex specialty work groups. Leads large or multiple projects that are broad in scope and mentors subordinates on difficult assignments requiring originality and ingenuity, with latitude for unreviewed actions or decisions. Collaborates with managers and supervisors to develop comprehensive solutions to complex problems. Work is evaluated at agreed-upon milestones based on achievement of specified results. Extensive contact with internal and external customers may be required to identify, research, analyze, and resolve complex issues. The position manages people and operations within an assigned functional area, including operational budgets, workflows, reporting, policies, resource priorities, coordination across groups, and process improvements. The role requires knowledge of financial services operations, securities, banking, finance, financial markets, and products. The position is hybrid, with travel of less than 25%.

Requirements

Bachelor’s degree in Business Administration and at least six years of operations experience, including two years in a management position in the financial services industry; or an equivalent combination of experience, education, and/or training approved by Human Resources.
Knowledge of advanced concepts, principles, and practices in the assigned functional area(s).
Knowledge of investment concepts, practices, and procedures used in the securities industry.
Knowledge of banking and finance principles and securities-industry operations.
Knowledge of financial markets and products.
Skill in preparing and reviewing operational budgets; interpreting and applying policies and procedures; establishing operational objectives; and developing efficient workflows.
Skill in preparing management reports, coordinating across work groups and functional areas, identifying trends and corrective actions, establishing controls, and implementing process improvements.
Ability to perform human resource management activities; plan, assign, monitor, review, evaluate, and lead others; and coach and mentor others.
Ability to balance resource and priority demands, maintain currency in the area of responsibility, and partner with other functional areas to accomplish objectives.
Ability to facilitate meetings, incorporate perspectives from different business units into operational processes, and gather information to identify linkages and trends and apply findings to operations.
Ability to influence, motivate, and persuade others to achieve desired outcomes.
Ability to interpret and apply policies and recommend changes as appropriate.
Ability to prioritize and manage multiple priorities in a fast-paced, dynamically changing environment.
Effective oral and written communication skills; ability to work independently and collaboratively, lead others in providing high-level customer service, and maintain effective working relationships at all organizational levels, including negotiating resources.
Ability to operate standard office equipment and use required software applications.

Responsibilities

Conduct human resource management activities, including identifying performance problems and approving remedial-action recommendations, evaluating performance, and interviewing and selecting staff.
Plan, assign, monitor, review, evaluate, and lead the work of subordinate managers and supervisors.
Coach and mentor subordinates, identify training needs, and approve development plans.
Prepare and present operational budgets for the assigned functional area.
Interpret and apply organizational policies and procedures, and recommend changes.
Maintain a working knowledge of current business strategies.
Establish objectives and develop processes and procedures to ensure efficient and timely workflow.
Report periodically on work progress and project completions, and provide additional ad hoc reporting as required.
Balance conflicting resource and priority demands.
Ensure effective coordination between the assigned functional area and other areas.
Identify trends and implement corrective action as necessary.
Use financial data and performance indicators to establish controls and improvement initiatives.
Lead large or multiple broad-scope projects and collaborate with managers and supervisors to resolve complex problems.
Maintain extensive contact with internal and external customers as needed to identify, research, analyze, and resolve complex issues.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Critical illness insurance
Accident insurance
Disability benefits
Retirement savings
Paid time off, including vacation, holidays, and sick leave
Parental leave
Additional compensation may include cash or equity, discretionary bonuses, or commissions