Manager, Operations Product Centers

Raymond James • Troy, MI

10d • Hybrid

About The Position

Under general direction, the Manager, Operations Product Centers translates business strategy into work programs and processes for multifunctional and complex specialty work groups. The role leads large or multiple projects, mentors subordinate managers and supervisors, and collaborates across the organization to develop solutions to complex problems. Work is evaluated at agreed-upon milestones against specified results. The position may involve extensive contact with internal and external customers to identify, research, analyze, and resolve complex issues.

The manager oversees staffing and performance management, operational budgets, workflow and procedures, reporting, resource priorities, and coordination with other functional areas. The role uses financial data and performance indicators to establish controls, identify trends, and implement improvements.

Requirements

• Bachelor’s degree in Business Administration and at least six years of experience in operations, including two years in a management position in the financial services industry; alternatively, an equivalent combination of experience, education, and/or training approved by Human Resources.
• Knowledge of advanced concepts, principles, and practices of assigned functional areas.
• Knowledge of investment concepts, practices, and procedures used in the securities industry.
• Knowledge of banking and finance principles, securities industry operations, and financial markets and products.
• Skill in preparing and reviewing operational budgets, interpreting policies and procedures, establishing operational objectives, and developing efficient workflows.
• Skill in preparing management reports, coordinating multiple work groups, identifying trends, implementing corrective action, establishing controls, and initiating process improvements.
• Ability to perform human resource management activities; lead, evaluate, coach, and mentor others; and balance competing priorities.
• Ability to partner across functional areas, facilitate meetings, incorporate different business-unit perspectives, and gather information to identify trends and apply findings.
• Ability to influence and motivate others, interpret policies, prioritize multiple demands in a fast-paced environment, and communicate effectively orally and in writing.
• Ability to work independently and collaboratively, negotiate resources, and maintain effective working relationships at all organizational levels.
• Ability to operate standard office equipment and required software applications.

Responsibilities

• Perform human resource management activities, including addressing performance problems, evaluating performance, and interviewing and selecting staff.
• Plan, assign, monitor, review, evaluate, and lead the work of subordinate managers and supervisors.
• Coach and mentor subordinates, identify training needs, and approve development plans.
• Prepare and present operational budgets for the assigned functional area.
• Interpret, apply, and recommend changes to organizational policies and procedures.
• Maintain working knowledge of current business strategies.
• Establish objectives and develop processes and procedures to ensure efficient and timely workflow.
• Report periodically on work progress and project completions, and prepare additional ad hoc reports as required.
• Balance competing resource and priority demands.
• Ensure effective coordination between the assigned functional area and other areas.
• Identify trends and implement corrective action as necessary.
• Use financial data and performance indicators to establish control mechanisms and improvement initiatives.
• Lead others in providing a high level of customer service and maintain effective working relationships across the organization.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Critical illness and accident insurance
• Disability benefits
• Retirement savings
• Paid time off, including vacation, holidays, and sick leave
• Parental leave
• Additional compensation may include cash or equity, discretionary bonuses, or commissions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager