Manager, Operations Integration

Heartland Home Services•Grand Rapids, MI

19h

About The Position

Core Responsibilities Drive operational standardization efforts, including price book management, process alignment, reporting consistency, and implementation of best practices across operating companies. Evaluate business processes, identify opportunities for improvement, and implement solutions that enhance efficiency, scalability, and operational performance. Lead major enterprise projects, including call center consolidation, system implementations, workflow optimization, and other business transformation initiatives. Facilitate change management efforts by developing communication plans, promoting stakeholder engagement, and ensuring successful adoption of new processes and systems. Coordinate cross-functional teams across Operations, Finance, HR, IT, Marketing, Customer Experience, and other key functions to ensure successful execution of strategic initiatives. Support M&A in the integration of newly acquired businesses, including transition planning, implementation, and post-acquisition operational alignment. Develop and manage project plans, timelines, milestones, and accountability measures for integration and enterprise transformation initiatives. Develop and monitor key performance indicators (KPIs), project metrics, and reporting tools to measure progress, identify risks, and support data-driven decision-making. Build strong partnerships with field and corporate leadership, serving as a trusted advisor and resource on operational improvement and integration initiatives. Provide regular project updates to executive leadership, proactively identifying risks, resolving obstacles, and ensuring alignment with organizational objectives.

Requirements

Bachelor's degree in Business, Operations, Finance, Management, or related field; equivalent operational leadership experience will be considered.
5+ years of experience leading operational improvement, business transformation, integration, or enterprise project initiatives.
Experience within residential or commercial HVAC, plumbing, electrical, home services, or multi-location service organizations.
Experience supporting M&A integration, business transformations, and/or FSM/CRM implementations.
Direct familiarity with ServiceTitan or a similar field service management platform field service management platform.
Experience with call center operations, customer service organizations, dispatch operations, and/or shared-service environments.
Demonstrated success managing complex, cross-functional projects.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and relationship-building abilities.
Ability to influence stakeholders across all levels of the organization.

Nice To Haves

Project Management, Lean, Six Sigma, or similar certifications preferred.

Responsibilities

Drive operational standardization efforts, including price book management, process alignment, reporting consistency, and implementation of best practices across operating companies.
Evaluate business processes, identify opportunities for improvement, and implement solutions that enhance efficiency, scalability, and operational performance.
Lead major enterprise projects, including call center consolidation, system implementations, workflow optimization, and other business transformation initiatives.
Facilitate change management efforts by developing communication plans, promoting stakeholder engagement, and ensuring successful adoption of new processes and systems.
Coordinate cross-functional teams across Operations, Finance, HR, IT, Marketing, Customer Experience, and other key functions to ensure successful execution of strategic initiatives.
Support M&A in the integration of newly acquired businesses, including transition planning, implementation, and post-acquisition operational alignment.
Develop and manage project plans, timelines, milestones, and accountability measures for integration and enterprise transformation initiatives.
Develop and monitor key performance indicators (KPIs), project metrics, and reporting tools to measure progress, identify risks, and support data-driven decision-making.
Build strong partnerships with field and corporate leadership, serving as a trusted advisor and resource on operational improvement and integration initiatives.
Provide regular project updates to executive leadership, proactively identifying risks, resolving obstacles, and ensuring alignment with organizational objectives.