Manager, Partner & Integration Operations

Get Covered

1d • $80,000 - $100,000

About The Position

This role drives the connections between our vendor credentialing product and external systems such as business screening, tax information, insurance verification, payments, and document processing. The quality of these connections directly impacts the vendor verification timeline. The role focuses on managing the commercial relationship, technical requirements, data quality, and escalation paths between our product's promises and what a partner's API can deliver. It is a focused role, not responsible for managing a support team or a P&L, but for completely owning a high-leverage surface.

Requirements

• 3+ years in partner operations, integration management, technical program management, business systems, or solutions and implementation, with experience bridging product teams and third-party API providers.
• Ability to read API documentation without assistance.
• Ability to write clear integration requirements and validate results.
• Experience owning a partner or vendor relationship commercially, including SLAs, escalations, contract terms, and renewal conversations.
• Working familiarity with payment systems (e.g., Stripe) and document processing (e.g., OCR or AI extraction).
• Strong analytical skills with the ability to diagnose issues using data and quantify findings.
• Ability to escalate issues early and clearly, providing evidence and proposed fixes.
• SQL is a plus.

Nice To Haves

• Exposure to commercial insurance and certificates of insurance.
• Exposure to background screening.
• Exposure to other compliance-heavy operations.

Responsibilities

• Closing the gap between unexpected partner integration behavior or API/data shape changes and downstream absorption of these issues.
• Assembling requirements for new partner capabilities.
• Creating processes, documenting systems, and establishing the operational backbone for scaling.
• Writing playbooks rather than following them.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed