Operations Integration Lead

Schill Landscaping and Lawn Care Services LLC•Westlake, OH

1d•Hybrid

About The Position

The Operations Integration Lead is responsible for leading the second phase of affiliate integration, focused on operational optimization, process standardization, and performance improvement. This role serves as a boots-on-the-ground partner working directly with affiliate leadership and operational teams to identify opportunities, improve efficiencies, and drive adoption of company best practices. This individual will assess current operating conditions, analyze operational performance, identify process gaps, and implement sustainable improvements that enhance productivity, profitability, customer service, and employee engagement. The role requires strong operational acumen, relationship-building skills, and the ability to influence change without direct authority. This role accelerates the realization of acquisition synergies, improves operational performance, and supports the company's long-term regionalization strategy. All employees are expected to carry out the company's purpose and demonstrate our core values.

Requirements

Bachelor's degree in business, operations management, or a related field, or equivalent experience
Experience in operational leadership, ideally within landscape, field service, or similar operationally intensive industries
Proven track record of driving operational efficiency and performance improvement
Experience with performance scorecards, KPIs, and reporting tools
Strong computer skills in Microsoft and other CRM/business management systems
Ability to travel to affiliate and branch locations as needed
Strong operational acumen across labor productivity, gross margin, route density, and equipment utilization
Excellent relationship-building skills with affiliate leadership and operational teams
Ability to influence change and drive adoption of best practices without direct authority
Strong analytical skills, with the ability to assess operations and identify process gaps
Excellent project management and organizational skills
Self-motivated and results-driven, comfortable working independently
Exceptional written and verbal communication skills
Data-driven mindset with a focus on measurable, sustainable outcomes

Responsibilities

Serve as a boots-on-the-ground partner, working directly with affiliate leadership and operational teams to identify opportunities and improve efficiencies.
Assess current operating conditions and analyze operational performance to identify process gaps and improvement opportunities.
Design and implement sustainable operational improvements that enhance productivity, profitability, customer service, and employee engagement.
Complete operational assessments and optimization plans for newly integrated affiliates within defined timelines following Integration 1.0 completion.
Drive adoption of company standard operating procedures, reporting tools, and performance management practices across affiliates.
Establish accountability with affiliate leadership teams around key operational scorecards and performance indicators.
Document operational improvement initiatives and track progress against targeted outcomes.
Influence change and drive operational consistency across the organization without direct authority.
Support the realization of acquisition synergies and the company's long-term regionalization strategy.
Follow all company policies and procedures.
Perform any other duties as assigned.