Global Integration Lead

JLL•Dallas, TX

1d•Remote

About The Position

Purpose Leads cross-regional teams across multiple concurrent workstreams, managing complex operational projects end-to-end — from pre-sales solutioning through stabilization — while serving as the primary escalation point for all client-facing transition issues. Leads JLL's most strategic internal transformation initiative: the full integration of WPM and COET into a single, unified operating model. Serves as COET's permanent change management capability — ensuring that future organizational changes, process transformations, and platform transitions are managed with rigor, empathy, and measurable outcomes. Leads all people management, talent development, and team operations for the COET function — ensuring that COET's 11+ direct reports across AMER, and EMEA, are supported, developed, and equipped to deliver at the highest level.

Requirements

Deep expertise in complex, multi-service client transitions across global geographies
Prosci ADKAR certification or equivalent change management credential — required
Strong project and program management skills — PMP or equivalent preferred
Experience designing and facilitating large-scale leadership workshops and working sessions
Proficiency in Monday.com, MS Project, or equivalent project management platforms
Familiarity with contract structures (MSA, LOI, SOW, Staff Augmentation agreements)
Experience with Workday, VNDLY, or equivalent HR/contingent workforce platforms
Strong written communication — executive communications, change narratives, and process documentation
Proven ability to lead cross-regional, matrixed teams under time pressure
Executive presence — comfortable presenting to C-suite clients and senior JLL leadership
Strong commercial acumen — understanding of P&L implications, cost recovery, and transition budgeting
Proven track record leading large-scale organizational transformations in complex, matrixed environments
High emotional intelligence — empathetic, approachable, and skilled at navigating interpersonal dynamics
Exceptional stakeholder management — able to influence without direct authority
Exceptional people leadership and coaching skills — able to develop talent at all levels
Ability to manage confidential, high-stakes engagements with discretion
10+ years in complex, multi-service transitions, change management, and people leadership in a global professional services environment
PMP required
Prosci ADKAR certification required
Prior experience managing Fortune 500 client transitions, leading organizational transformation programs, and managing distributed teams across AMER, EMEA, and APAC strongly preferred
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

additional OD or facilitation credentials a plus

Responsibilities

Orchestrates seamless transitions for regional and global clients by leading cross-regional teams and coordinating complex operational projects across multiple workstreams simultaneously
Ensures successful Day 1 implementations through strategic project management, risk mitigation, and change management expertise
Navigates JLL's global organization to optimize client experiences — connecting all workstreams under a unified transition governance model
Serves as the escalation point along with WPM Divisional lead for client-facing transition issues, risks, and decisions
Oversee the full transition lifecycle from pursuit handoff through stabilization and BAU governance
Ensure scope alignment between what is sold and what is delivered, partnering with Solution Architects and Senior Implementation Leads to close gaps before mobilization
Oversee Implementation Team across AMER, EMEA, and APAC on active transitions
Conducts regular governance touchpoints with client-facing teams to monitor progress, surface risks, and drive accountability
Partners with regional leads (NAM, EMEA, APAC, LATAM) to ensure consistent application of global transition standards while accommodating regional nuances
Represents COET in executive steering committees, client governance forums, and cross-functional leadership reviews
Manages a portfolio of concurrent transitions across multiple geographies, service lines, and complexity tiers
Applies tiered engagement model
Partners with WPM Divisional Leads to ensure continuity of the account relationship across the transition lifecycle
Coordinates COET AMER Resourcing & Pipeline reviews, including resource allocation, onboarding, and capacity planning
Escalates issues to senior leadership with clear options and recommendations
Manages confidentiality protocols and NDA compliance for sensitive engagements
Builds and maintains trusted advisor relationships with client stakeholders throughout the transition lifecycle
Partners with WPM Divisional Leads and Success Leads to ensure client satisfaction, manage expectations, and protect renewal
Co-leads the WPM/COET Americas organizational integration program, targeting 100% adoption of the new integrated lifecycle model by year-end 2026
Partners with WPM co-lead and senior sponsors (Chris Fernandez, Paul) to design and execute the integration roadmap
Applies the ADKAR change management framework (Awareness → Desire → Knowledge → Ability → Reinforcement) across all phases of the transformation
Tracks adoption metrics, identifies resistance patterns, and develops targeted reinforcement strategies
Manages the integration program plan, including milestones, dependencies, and risk mitigation
Partners with senior leadership to ensure messaging is consistent, timely, and aligned with organizational strategy
Builds and maintains the COET/WPM Lifecycle Process Guide — the definitive reference for the integrated operating model (target delivery: August 2026)
Develops training materials, onboarding guides, and reference documentation to support adoption of the new model
Ensures the Lifecycle Process Guide is kept current as the model evolves through year-end and beyond
Supports senior leadership in organizational design decisions — role clarity, accountability frameworks, and RACI development
Develops detailed role descriptions, responsibility matrices by tier and lifecycle phase, and heat maps of WPM/COET involvement across the account lifecycle
Advises on succession planning, team structure, and capability development as the integrated model matures
Serves as COET's permanent change management resource for future platform migrations, process changes, and organizational shifts
Builds a change management playbook for COET applicable to future transformations
Monitors the health of ongoing change initiatives and recommend course corrections as needed
Manages 11+ direct reports across AMER, and EMEA, , including Implementation Managers, JBS Team and Contingent Workforce.
Conducts regular 1:1s, performance reviews, and career development planning conversations with each direct report
Provides coaching, mentorship, and professional development support to help team members grow within JLL
Manages performance issues proactively — partnering with HR to address gaps, document concerns, and develop improvement plans where needed
Fosters a high-performing, inclusive, and psychologically safe team culture across geographies and time zones
Leads staffing decisions for the COET team — including promotions, role transitions, backfill planning, and new hire identification
Partners with HR and Talent Acquisition to develop job descriptions, level roles appropriately, and manage the full hiring lifecycle
Identifies and onboards new Implementation Manager and Success Lead resources as the COET portfolio grows
Manages the COET staffing pipeline — tracking capacity, forecasting resource needs, and ensuring the team is sized for the active account portfolio
Oversee end-to-end onboarding of contingent workers and contractors — including VNDLY profile setup, IT equipment tracking, system access, and compliance requirements
Partners with the Quality Manager (Bea Ordas) and HR on the Contingent Worker Engagement SOP
Manages contractor lifecycle from onboarding through offboarding, ensuring a smooth and compliant experience
Approves timesheets, work arrangements, flexible working requests, and absence management for direct reports
Ensures team compliance with JLL HR policies, including performance review cycles, compensation planning, and mandatory training
Partners with HR Business Partners on employee relations matters, organizational changes, and workforce planning
Manages the annual performance review and goal-setting process for the COET team
Identifies learning and development needs across the COET team and connects team members with appropriate resources
Designs and facilitates team engagement initiatives — recognition programs, team building, and cultural development