Senior Manager, Operations Integration
About The Position
We are seeking a Sr. Manager Ops Integration to represent the voice of Operations at our Global Success Center by driving strategic Ops initiatives to improve Guests’ experience and providing guidance on Ops procedures across various cross functional projects. This role will lead some projects (examples: revising current Ops procedures to improve accuracy & speed of service) and be a contributing member on others. You will work with our internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes and seek feedback on current projects. You will present strategies and results to various levels at Wingstop, from junior team members to our Senior Leadership Team. You will be able to build relationships and rally team members toward a common goal, and influence across the organization. This role requires working in a fast pace, agile environment, and the ability to pivot and successfully manage change. This role spends time in our restaurants and at our Global Support Center (GSC). Currently this role is an individual contributor, and you may manage people in the future. Ability to travel up to 25% is required.
Requirements
- 7–10+ years of progressive experience in restaurant, retail, or multi-unit operations
- 3–5+ years in a corporate operations, field leadership, or cross-functional integration role
- Experience working with franchisees or multi-unit operators strongly preferred
- Proven track record leading cross-functional projects from ideation to implementation
- Experience driving initiatives that improve guest experience, speed of service, or operational accuracy
- Strong business acumen with the ability to translate strategy into executable operational plans
- Data-driven decision-making and comfort interpreting operational KPIs
- Ability to identify gaps in processes and recommend scalable solutions
- Strategic thinker with strong operational and analytical acumen
- Adaptable, agile, and comfortable managing change
- Bachelor’s degree in Business, Operations, Hospitality, or related field required
- MBA or relevant certification (e.g., PMP) preferred
Responsibilities
- Represent the voice of Operations at our Global Success Center by driving strategic Ops initiatives to improve Guests’ experience.
- Provide guidance on Ops procedures across various cross functional projects.
- Lead some projects, such as revising current Ops procedures to improve accuracy & speed of service.
- Contribute to other cross-functional projects.
- Work with internal Ops team and Brand Partners (franchisees) to communicate Ops procedure changes and seek feedback on current projects.
- Present strategies and results to various levels at Wingstop, from junior team members to our Senior Leadership Team.
- Build relationships and rally team members toward a common goal.
- Influence across the organization.
- Work in a fast pace, agile environment.
- Pivot and successfully manage change.
- Spend time in restaurants and at the Global Support Center (GSC).
- Potentially manage people in the future.
- Travel up to 25%.
Benefits
- Unlimited paid time off for exempt employees
- One paid volunteer day of your choice
- Competitive bonus structure for eligible roles
- Team member stock purchase plan
- Health savings or flexible spending account options
- 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
- Comprehensive medical, dental, and vision benefits
- Basic life and AD&D insurance provided
- Pet insurance
- Education Assistance
- Wellness reimbursement program
- Paid maternity and paternity leave
- Lunch provided every Tuesday and Thursday in office
- Discount on Wingstop gift cards
- Onsite game room
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
