Manager, Operations Initiatives - Client Onboarding
About The Position
This role offers a strategic position within RBC Operations where you will serve as a key driver of organizational change and improvement. You will lead cross-functional initiatives that enhance productivity, efficiency, and service delivery across the Operations department. Working collaboratively with internal teams, senior management, and external vendors, you will have the opportunity to influence how RBC operates at a fundamental level. This is an ideal role for someone who thrives in complex environments, enjoys problem-solving, and wants to make a tangible impact on business outcomes through project leadership, business analysis, and strategic vendor management.
Requirements
- Securities license 7 or 99 (or able to obtain license within 120 days)
- Strong business analysis skills with proficiency in industry-standard tools
- Excellent stakeholder management and cross-functional collaboration abilities
- Vendor management experience and risk analysis capabilities
- Knowledge of Operations processes and service delivery frameworks
- Understanding of regulatory, compliance, and internal RBC frameworks
Nice To Haves
- Familiarity with RBC's specific systems, processes, or organizational structure
- Experience with training and mentoring programs
- Knowledge of industry best practices and emerging operational trends
- Technical expertise in tools such as Access Database, SQL, JSON, Excel, and Visual Basic
Responsibilities
- Oversee design, development, and implementation of Operations initiatives; manage project scope, resources, and timelines; develop proposals and work plans
- Maintain regular dialogue with management, vendors, and internal/external stakeholders throughout project lifecycles
- Conduct requirements analysis, cost-benefit assessments, and process improvement recommendations using industry-standard tools
- Identify, analyze, and monitor risks; ensure compliance with regulatory and firm frameworks
- Design tracking and reporting mechanisms; develop vendor scorecards; establish quality standards across departments
- Provide coaching, mentoring, and training to department managers and Operations staff
- Partner with department managers to resolve issues and facilitate knowledge transfer across Operations
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Commissions
- Stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business
- 401(k) program with company-matching contributions
- Health, dental, vision, life and disability insurance
- Paid time-off plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
