Client Onboarding Manager

Alliance HCM•Conroe, TX

1d•Onsite

About The Position

Alliance HCM is seeking a Client Onboarding Manager in Shenandoah, TX, to lead enterprise client success through seamless onboarding and manage a high-performing specialist team. Alliance HCM is a leading independent human capital management (HCM) company, providing innovative cloud-based technology for payroll, HR, benefits, and onboarding to small and mid-sized businesses. The company is the second-largest privately held payroll provider in the nation and fosters a supportive, growth-oriented community.

Requirements

5+ years of experience in SaaS implementation, HR tech, or software deployments
3+ years of direct people management and team leadership experience
Deep understanding of capacity planning and resource allocation methodologies
Experience using data, CRM platforms, and KPIs to drive measurable process improvement
Ability to navigate and de-escalate complex, high-stress project risks

Nice To Haves

Experience managing cross-functional specialist teams across multiple implementation domains simultaneously
Familiarity with HCM platforms such as UKG, Ceridian Dayforce, Workday, or iSolved
Familiarity with building or standardizing implementation playbooks and operational frameworks

Responsibilities

Review current case assignments across multiple specialist teams to ensure balanced workloads and on-track project timelines.
Collaborate with Implementation Project Managers to optimize resource allocation and facilitate seamless execution of enterprise deployments.
Serve as the escalation point for high-risk deployments, resolving complex technical challenges and maintaining quality standards.
Oversee team training and development, ensuring proficiency in Alliance HCM product updates, compliance regulations, and industry best practices.
Evaluate and refine deployment methodologies, identify friction points, and leverage automation tools to scale onboarding operations.
Generate and analyze key performance reports, providing strategic insights and actionable recommendations to senior leadership for process improvement.