Client Onboarding Specialist

Medfar • Montreal, QC

9d • Hybrid

About The Position

As a Client Onboarding Specialist, your primary focus will be to support clinic staff in the seamless adoption of our web-based electronic medical record (MYLE). Your role is integral to ensuring a successful implementation tailored to the unique needs and requirements of each clinic. Your contribution to the onboarding team is pivotal, as it directly influences and enhances clinical processes. Reporting to the Director of Onboarding, you will be an essential part of our multidisciplinary team, dedicated to welcoming new clients and guiding them in the seamless adoption of our care management solutions.

Requirements

• Post-secondary studies in the fields of health, education, health software, and project management. any other relevant field or equivalent experience.
• 6 months to 3 years of relevant experience.
• Strong sense of organization and structure of a work plan.
• Excellent customer service and thoroughness.
• Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
• Strong ability to work as part of a team showing versatility and flexibility.
• Excellent communication in both English and French orally and in writing.
• Valid driver's license and access to a vehicle are required for this role.

Responsibilities

• Collaborating with the onboarding team to define the specific requirements of new customers.
• Engaging in remote and on-site project deployments, adapting your approach based on project size and complexity, and utilizing specialized tools for effective integration.
• Creating and delivering well-structured training programs tailored to clinics' clerical and medical staff.
• Coordinating and conducting informative training sessions for clinic clients to address their queries.
• Planning and configuring the necessary technological infrastructure to facilitate the deployment of MEDFAR's products.
• Building functional interfaces that are essential for the successful deployment of our products.
• Developing IT clinical processes that optimize the use of the MYLE product and ensure a streamlined clinical workflow.
• Designing engaging presentations and preparing detailed project reports.
• Implementing corrective and preventive measures to enhance clinical processes, with a focus on continuous improvement.
• Undertaking any other relevant tasks that contribute to the successful integration of our products and the satisfaction of our clients.

Benefits

• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks + 1 additional week between Christmas and New Year
• Annual training allowance ($1,500) to support your professional development
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree