Manager, Operations, Global Markets
About The Position
The Manager, Global Markets Operations partners with teams across the Global Markets organization—including regional leadership, business units, product, finance, marketing, and enabling functions—to execute enterprise priorities and strengthen the Global Markets operating model. The role focuses on improving business performance, enhancing governance, standardizing processes, increasing organizational transparency, and aligning work across Mastercard’s 200+ markets. The Manager gathers and analyzes information, identifies operational challenges and opportunities, develops actionable recommendations, and supports implementation with stakeholders across regions and functions. The role helps establish governance, performance management, and operating rhythms; coordinates cross-functional efforts; monitors progress against objectives; and communicates insights and recommendations to Global Markets leadership. It requires analytical, problem-solving, execution, and stakeholder-management capabilities in a complex global environment. The successful candidate will join a globally distributed strategy team spanning London, New York, and Dubai, working directly with Global Markets leadership. The position reports to the Vice President, Operations, Global Markets.
Requirements
- Bachelor’s degree required.
- Demonstrated experience in strategy and operations, business operations, transformation, program management, corporate strategy, management consulting, or a related field.
- Demonstrated ability to lead complex, cross-functional initiatives from problem definition through execution.
- Strong understanding of the payments industry and Mastercard’s business, or demonstrated ability to quickly develop relevant industry expertise.
- Strong analytical and quantitative problem-solving skills, including the ability to translate data and insights into practical actions.
- Strong execution orientation and ability to establish structure, ownership, milestones, and follow-through in ambiguous environments.
- Ability to influence and drive alignment across stakeholders without direct authority, including senior leaders and geographically dispersed teams.
- Strong communication skills, including the ability to synthesize complex information and communicate clearly and concisely to different audiences.
- Comfort working across regions, functions, and time zones, with cultural awareness and adaptability across diverse markets.
- Proactive, intellectually curious, and adaptable, with a continuous-improvement mindset and demonstrated commitment to the Mastercard Way.
Nice To Haves
- Advanced degree or MBA.
Responsibilities
- Translate Global Markets strategic priorities into execution plans with clear ownership, milestones, and measures of success.
- Support business planning, performance management, and prioritization across Global Markets.
- Develop and manage execution roadmaps, tracking progress, dependencies, ownership, and outcomes.
- Lead cross-functional operational initiatives in partnership with regional, business, and functional teams.
- Identify opportunities to simplify, standardize, and improve processes across Global Markets.
- Establish and strengthen governance, operating rhythms, and escalation mechanisms to improve transparency and accountability.
- Structure complex and ambiguous business challenges, identify root causes, and translate insights into practical actions.
- Use qualitative and quantitative insights to identify operational challenges, performance gaps, and improvement opportunities.
- Coordinate regional and functional stakeholders to align priorities, manage dependencies, and maintain momentum on key initiatives.
- Provide leadership with visibility into performance, progress, risks, decisions, and areas requiring intervention.
Benefits
- Insurance including medical, prescription drug, dental, vision, disability, and life insurance.
- Flexible spending account and health savings account.
- Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
- 80 hours of Paid Sick and Safe Time.
- 25 days of vacation time and 5 personal days, prorated based on date of hire.
- 10 annual paid U.S. observed holidays.
- 401(k) with a company match.
- Deferred compensation for eligible roles.
- Fitness reimbursement or on-site fitness facilities.
- Eligibility for tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
