Manager Operational Risk and Resilience

Sun Life • Waterloo, ON

1d • $80,000 - $128,000 • Hybrid

About The Position

The Manager, Operational Resilience contributes to Sun Life’s enterprise-wide Operational Risk & Resilience mandate by providing second-line oversight, independent challenge, advisory support, and analytical insight across business groups. The role is responsible for running, coordinating, and maintaining enterprise operational resilience and business continuity capabilities, ensuring consistent adoption, disciplined execution of lifecycle activities, and delivery of high‑quality risk insights to senior management. The role supports the consistent application and maturity of Sun Life’s Operational Resilience framework, enabling the organization to prevent, absorb, recover from, and adapt to operational disruptions that could impact clients, colleagues, or the enterprise. The role has primary accountability for operational resilience and business continuity lifecycle oversight across critical operations, dependencies, and scenario testing. Business Continuity Management (BCM) is embedded as a supporting discipline, aligned to operational resilience outcomes and regulatory expectations, while avoiding duplication of business‑led execution. The role influences enterprise‑wide outcomes through expertise, judgement, challenge, governance engagements, and advisory input rather than positional authority or program execution.

Requirements

• University degree or equivalent combination of education and experience
• Typically, 7+ years of experience in operational risk, operational resilience, business continuity, third party risk or related risk disciplines
• Experience with risk and governance platforms
• Experienced with making presentations to large groups
• Experience with Quality Assurance
• Strong Presentation, Communication (both written and oral), Negotiation and conflict management
• Strong Analytical and Reporting skills
• Strong Process Management skills
• Strong Technical competencies
• Strong interpersonal customer/client focus skills

Nice To Haves

• Professional certification (e.g., ORM, BCI, DRI or equivalent) is an asset

Responsibilities

• Act as a second line risk subject matter expert in Operational Resilience, Business Continuity and Crisis Management by providing oversight, coordination, and subject‑matter guidance on the application of Sun Life’s Operational Resilience and Continuity frameworks, methodologies, and standards, ensuring consistent adoption and regulatory alignment across Business Groups
• Support the development and improvement of Operational Resilience, Business Continuity and Crisis management frameworks, policies, operating procedures, guidelines, and templates adhering to regulatory expectations and industry best practices
• Run, coordinate, and maintain enterprise Operational Resilience and Continuity lifecycle capabilities, enabling disciplined execution, quality outcomes, and integration across business, technology, and third‑party dimensions
• Conduct quality based assessment on the Operational resilience and continuity lifecycle artefacts. Based on quality assessments develop and communicate recommendations for improvement to our first line Business partners
• Support and challenge the identification, assessment, and monitoring of critical operations, dependencies, and resilience tolerances (i.e. tolerance for disruption), escalating material gaps or inconsistencies through established governance forums
• Lead and advise on hands‑on resilience and continuity lifecycle activities, including Business Impact Analysis (BIA); Business continuity planning, critical operations risk assessment and dependency mapping; recovery time and resilience gap assessments; assessment of recovery strategies and continuity approaches; third party exit and contingency planning and alignment of continuity plans to critical operations
• Develop, coordinate, and challenge severe but plausible, end‑to‑end operational resilience testing scenarios, including the design, execution monitoring, and evaluation of scenario testing and exercises spanning business, technology, third‑party, and enterprise impacts
• Synthesize outputs from BIAs, dependency mapping, scenario testing, incidents, and issue remediation into enterprise‑level vulnerability themes, scorecards, and decision‑useful risk insights
• Produce and interpret operational resilience and continuity management information, dashboards, and analysis to support senior management, risk committees, and Board‑level discussions
• Monitor and assess quality, consistency, and compliance with Operational Resilience and Business Continuity requirements, identifying systemic weaknesses and recommending integration, simplification, or remediation actions as appropriate
• Collaborate with Technology, Third Party Risk, Enterprise Continuity, Operational Risk, and other corporate partners to promote integrated, non‑duplicative resilience outcomes
• Support governance and regulatory discussions by providing interpretive analysis and recommendations, rather than owning business‑led execution or operational program delivery
• Manage and report Policy Non-Compliances related to Enterprise Operational Resilience and Business Continuity Policy requirements
• Work with Risk Officers, Business Continuity Contacts, and Relationship Managers in conducting reviews, training, reporting, and Operational Resilience and Business Continuity Due Diligence activities
• Build effective working relationships with Business Group risk teams, Technology, Third Party Risk, Enterprise Continuity, and other corporate partners
• Provide advisory support and constructive challenge on business initiatives, change activities, or incidents with potential operational resilience implications
• Support preparation of materials for senior management, risk committees, and internal governance and regulatory discussions

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family
• The opportunity to move along a variety of career paths with amazing networking potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree