Director, Operational Resilience

Manulife • Waterloo, ON

2d • Hybrid

About The Position

The Director, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. This role is responsible for maintaining and evolving Manulife’s Business Continuity Risk Standard KRIs and controls. The Director will provide 2nd line oversight and challenge in evaluating risks related to business continuity and help ensure adequate enterprise controls are in place to mitigate them. This includes designing processes and tools to support Business Continuity Risk identification and management, and researching industry-related trends, regulations, events, and best practices. The Director will collaborate with various teams across the business and functions to provide oversight and challenge on the identification and evaluation of Business Continuity risks across the enterprise.

Requirements

• University Degree (Technology, Business, Risk Management, Auditing or related discipline)
• 5+ years of progressive experience in Business Continuity
• Hands-on experience in developing Business Continuity risk management policies, standards, and controls
• Direct experience with the implementation, execution and/or maintenance of a Business Continuity Risk Management program in a large and complex multinational financial institution
• Performed Business Continuity risk and control assessments, and performance assessments
• Demonstrated leadership experience and ability to work independently
• Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels
• Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment
• Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries
• Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated environment
• Results-oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines
• Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required
• Strong time management and organizational skills to manage multiple tasks and changing priorities

Nice To Haves

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Previous oversight and effective challenge (2nd line of defense) experience is preferred.

Responsibilities

• Develop and maintain the global Business Continuity Risk Management standard, controls, and related risk assessment, oversight, and assurance processes.
• Participate in and provide oversight and effective challenge to the outputs of the first line of defense related to the Business Continuity Program, including BIAs, BCPs, and Testing.
• Build clear guidance, provide expert consultation, develop and deliver training, and deliver high-quality insight.
• Support the standardization and automation strategy by designing and/or researching best practices for Business Continuity assessment processes and tools.
• Participate in the implementation and maintenance of the Business Continuity risk and control register.
• Advise on the investigation of material loss events (and related incidents) caused by Business Continuity disruptions to assess potential systemic weaknesses and ensure appropriate corrective action is taken.
• Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels.
• Act as a change agent to help lead the behavioral and cultural embedding of Business Continuity Risk Management and the Standard across Manulife.
• Participate in building an integrated view of Business Continuity risk exposures across the enterprise by collaborating with business and functions.
• Support the development of materials and presentations directed to both businesses and Senior Leadership.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence

What This Job Offers

• Job Type: Full-time
• Career Level: Director