Manager, Operational Resilience

Manulife • Waterloo, ON

5d • Hybrid

About The Position

The Manager, Operational Resilience is a key contributing member of the global Operational Risk & Resilience Management (ORRM) 2nd line of defense team. This role supports the development and maintenance of the global Operational Resilience Methodology, and related risk assessment, challenge, oversight, and assurance processes. The position involves providing oversight and effective challenge to the first line of defense regarding the Operational Resilience Program, including Critical Operations End-to-End Assessments. The role also supports the standardization and automation strategy by researching best practices and designing processes and tools. Additionally, the Manager will advise on the investigation of material loss events, consolidate and report on Key Risk Indicators, and act as a change agent to embed Operational Resilience across the organization. Collaboration with other teams within the lines of defense is essential for building an integrated view of Operational Resilience exposures.

Requirements

• 5 Years of experience directly in Operational Resilience or highly aligned risks such as Business Continuity
• University Degree (Technology, Business, Risk Management, Auditing or related discipline)
• Previous oversight and effective challenge (2nd line of defense) experience
• Hands-on experience in supporting the development of risk management methodologies
• Direct experience with the execution and/or maintenance of an Operational Resilience or related program in a large and complex multinational financial institution

Nice To Haves

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
• Ability to develop and maintain strong relationships
• Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges
• Track record in process improvement and process design
• Demonstrated leadership experience and ability to work independently
• Excellent communication skills (oral and written), including presentation skills and demonstrated ability to present at all organizational levels
• Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment
• Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries
• Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated environment
• Results-oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines
• Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required
• Strong time management and organizational skills to manage multiple tasks and changing priorities

Responsibilities

• Support the development and maintenance of the global Operational Resilience Methodology, and related risk assessment, challenge, oversight and assurance processes.
• Participate in and provide oversight and effective challenge to the outputs of the first line of defense related to the Operational Resilience Program, including Critical Operations End-to-End Assessments.
• Support the development of guidance, provide expert consultation, develop and deliver training and deliver high-quality insight.
• Support the standardization and automation strategy by helping to design and/or researching best practices related to Operational Resilience processes and tools.
• Advise in the investigation of material loss events (and related incidents) caused by disruptions to assess for potential systemic Resilience weaknesses and to ensure appropriate corrective action is taken.
• Consolidate and report on Key Risk Indicators and supporting metrics to support risk reporting at the enterprise and divisional levels.
• As a change agent, help lead the behavioral and cultural embedding of Operational Resilience and the Methodology across Manulife.
• Participate in building an integrated view of Operational Resilience exposures across the enterprise by collaborating with other teams within the lines of defense.
• Support the development of materials and presentations through data gathering and analysis.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager