Business Services and Operational Resilience Manager

Equitable•Waterloo, ON

9d•Hybrid

About The Position

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. Equitable is a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. The culture is built on care, passion and curiosity, striving to be our best and welcoming new ideas to deliver positive outcomes. Reporting to the Director, Business Services and Operational Resilience, the Business Services and Operational Resilience Manager provides enterprise expertise in leading and coordinating Operational Resilience and Crisis Management activities across the organization. This role is accountable for the development, maintenance, testing, and continuous improvement of Operational Resilience, crisis management, and disaster recovery plans, while supporting the governance and leadership of the Operational Resilience Steering Committee. Working closely with business lines and corporate functions, the Manager ensures the organization is prepared to respond to, recover from, and restore operations following disruptions, effectively managing business interruption risk in alignment with organizational priorities and resilience objectives.

Requirements

Proven experience leading Operational Resilience, Crisis Management, and IT Disaster Recovery programs
Strong expertise in BIA development, recovery planning, and operational resilience frameworks
Deep knowledge of industry standards (e.g., ISO 22301, NIST SP 800‑34)
Demonstrated leadership during incidents and business disruptions
Ability to align Operational Resilience and technology disaster recovery plans
Experience leading cross‑functional and multidisciplinary teams
Strong analytical, critical‑thinking, and risk‑based decision‑making skills
Excellent stakeholder engagement, communication, and influencing skills
Ability to manage priorities in a fast‑changing environment
Strong coaching, change management, and knowledge‑sharing capabilities

Nice To Haves

CBCP, MBCI, or equivalent certification preferred
IT DR, IT governance, or cyber resilience certifications valued

Responsibilities

Lead and maintain enterprise Operational Resilience, Crisis Management, and Disaster Recovery programs
Define and oversee Operational Resilience plans with business, risk, compliance, and data governance partners
Lead enterprise‑wide Business Impact Analyses to determine critical functions and recovery priorities
Develop, update, and govern Operational Resilience and crisis management plans
Partner with technology teams to align and test Disaster Recovery strategies
Lead incident response and crisis management during disruptions; coordinate recovery and communications
Produce post‑incident reports and track lessons learned and corrective actions
Monitor regulatory requirements, industry standards, and emerging resilience trends
Design and deliver training, awareness, and preparedness programs
Facilitate tabletop exercises and drive continuous improvement of response and recovery strategies
Build strong relationships with leadership, vendors, service providers, and technical teams
Maintain Operational Resilience plans, Facilities, and Imaging Services policies in line with Canadian regulatory requirements.