Manager, Operational Resilience – Technology and Data Resilience

Aviva • Oakville, ON

1d • Hybrid

About The Position

We’re seeking an experienced individual contributor to join our Operational Resilience & Business Continuity team as a Manager, Operational Resilience – Technology & Data Resilience. In this role, you’ll play a key part in strengthening Aviva Canada’s ability to withstand disruption, recover from incidents, and continue delivering for our customers. You’ll bring hands‑on experience designing and operating business continuity and operational resilience practices, with the ability to translate regulatory expectations into practical, measurable outcomes. Working closely with IT Disaster Recovery, technology service owners, and cyber and information security partners, you’ll ensure technology and data resilience requirements are clearly defined, tested, and remediated where gaps exist—helping protect our customers, operations, and reputation. Come join our team!

Requirements

• 5+ years of hands-on experience in operational resilience, business continuity, disaster recovery, technology risk, or related disciplines, ideally within financial services or insurance.
• Strong understanding of Canadian regulatory expectations for operational resilience, including OSFI E-21 and related technology/cyber risk management expectations.
• Strong technology background, including experience with dependency mapping (applications/infrastructure), recovery requirements (time and data loss objectives), and testing/validation approaches for technology and data recovery.
• Demonstrated ability to partner effectively with IT and business collaborators, translate technical details into clear business impacts, and influence remediation activities.
• Strong analytical and problem-solving skills with a practical, results-focused approach.
• Excellent communication and presentation skills, with demonstrated ability to engage senior leadership and drive decisions.

Nice To Haves

• Relevant certification such as ABCP, CBCP (or equivalent) is preferred.

Responsibilities

• Develop and maintain Business Continuity Plans (BCPs) and supporting resilience documentation for Canadian operations, ensuring plans are usable, current, and aligned to business needs.
• Identify and maintain critical and/or important business services, processes, and end-to-end dependencies, with specific focus on technology services, applications, infrastructure/platform components, data dependencies, and third-party technology providers.
• Lead and/or support Business Impact Assessments (BIAs) and related recovery requirement discussions to define recovery needs and prioritization.
• Partner with IT Disaster Recovery and technology teams to align recovery strategies and procedures to business resilience requirements.
• Identify risks to service delivery (e.g., technology outages, cyber incidents, data integrity/availability issues, third-party failures, location impacts) and define mitigation and recovery actions with accountable owners.
• Assess, monitor, and report resilience risks, key metrics, and remediation status, escalating concerns where gaps could materially impact recovery expectations.
• Support testing and validation activities to confirm recovery plans and approaches are practical, current, and effective.
• Support crisis management activities as needed, including incident inputs, coordination support, and post-incident lessons learned and continuous improvement actions.

Benefits

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding career development opportunities.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed