Manager, Operational Resilience and Continuity
About The Position
The Manager, Operational Resilience and Continuity supports Sun Life's enterprise Operational Resilience and Continuity program by providing second-line oversight, effective challenge, training, advisory support, and resilience expertise across Business Groups. The role helps strengthen the organization's ability to prevent, respond to, recover from, and adapt to operational disruptions by supporting the integration of Business Continuity Management, Crisis Management, Technology Resilience, and third-party resilience within a unified Operational Resilience framework. Through review, challenge, analysis, training, and stakeholder engagement, the role supports the development of sustainable resilience capabilities, regulatory compliance, and resilience outcomes across the enterprise.
Requirements
- 7+ years of experience in Operational Resilience, Operational Risk, Business Continuity, Crisis Management, Technology Resilience, Third-Party Risk Management, or related disciplines.
- Strong analytical, reporting, stakeholder management, facilitation, and communication skills.
- Experience supporting governance, oversight, risk management, and regulatory programs.
Nice To Haves
- Professional certification (e.g., BCI, DRI, CBCP, ORM, CRISC, CISA or equivalent) is an asset.
Responsibilities
- Provide independent second-line oversight, effective challenge, and advisory support across Operational Resilience, Business Continuity, and Crisis Management activities.
- Assess resilience risks, vulnerabilities, capability gaps, and policy compliance, escalating material concerns through established governance processes.
- Support the evolution of Operational Resilience frameworks, policies, standards, methodologies, tools, training, and guidance.
- Help integrate Business Continuity Management into the broader Operational Resilience framework and support capability uplift across Business Groups.
- Review and challenge critical operations assessments, dependency mapping, Business Impact Analyses, resilience planning, recovery strategies, third-party contingency planning, and resilience testing activities.
- Support the design, execution, and evaluation of severe-but-plausible resilience scenarios and exercises.
- Develop resilience reporting, metrics, dashboards, and risk insights for management, governance committees, and regulatory purposes.
- Identify trends, emerging risks, and opportunities to strengthen resilience capabilities and outcomes.
- Provide training, guidance, and subject matter expertise to Business Groups, Risk Officers, and other stakeholders.
- Build strong partnerships across Operational Risk, Technology, Cyber, Third-Party Risk Management, and Business Group teams to promote integrated resilience outcomes.
- Leverage data, automation, analytics, and AI-enabled tools to enhance resilience assessments, reporting, monitoring, and decision-making.
- Promote continuous improvement and simplification of resilience processes and capabilities across the enterprise.
Benefits
- Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
