Senior Manager, Operational Resilience

RBC•Toronto, ON

3d•Onsite

About The Position

The Operational Resiliency individual at RBC Wealth Management Canada will support the Operational Resilience program. This individual will play a key role in identifying, assessing, and mitigating operational risks as well as ensuring the continuity of critical operations.

Requirements

3-5 years of combined knowledge, skill, and background in any of operational risk, risk practices, business continuity
Knowledge of Enterprise Business Continuity Risk Management, Incident & Crisis Management, Third Party Risk Management and Operational Resilience Standards and Policy
Strong analytical skills, with the ability to assess risks, analyze data, and working with Sr. Management to make recommendations to support decision-making.
Excellent written and verbal communication skills coupled with the ability to engage effectively across all levels of the organization.
Proficiency with MS Office suite

Nice To Haves

Knowledge of RBC WM Lines of Business: business products / services, processes / workflows.
Process documentation, Business Architecture, Tabletop testing and/or Workshop facilitation experience.
Knowledge of Riskonnect (or other BCM tools), Archer, EIM and Microsoft Office tools.

Responsibilities

Lead the execution of the Wealth Management Canada Operational Resilience program, in line with applicable Policies, Standards and Procedures
Identify opportunities for process improvement and create process improvement proposals
Developing, enhancing and disseminating information on operational resilience processes, standards and initiatives.
Develop & maintain strong relationships with Wealth Management Technology stakeholders to find opportunities to leverage and/or partner Disaster Recovery exercises, to minimize the impact on our Business and Operational stakeholders
Monitoring and reporting on the compliance of critical operations, services and technology, in accordance with applicable Policies and Standards relating, but not limited to: Business Continuity Risk Management, Third Party Risk Management readiness, Operational Resilience and Incident & Crisis Management
Developing processes to log issues/gaps resulting from test scenarios in the Enterprise Issue Management tool, partnering with Business and Operational stakeholders. Monitoring and reporting on the issues to ensure compliance to applicable Policy and/or Standard