Analyst, GWAM & GA Operational Resilience

Manulife • Waterloo, ON

6d • CA$73,725 - CA$122,875 • Hybrid

About The Position

We seek an experienced analyst to assist in the business continuity management (BCM) and resilience of GWAM’s critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, this analyst will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust.

Requirements

• 2+ years of experience in Wealth and Asset Management.
• Proven track record in working on complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations.
• Strong communication and interpersonal skills.
• Understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions.
• Knowledge of discipline of operational resilience and business continuity risk management.
• Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process.
• Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders
• Experience with risk management principles, best practices, and tools.

Nice To Haves

• Bachelor's degree in business administration, strategy, operations management, or a related field.
• Prior experience in global role preferred.
• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Responsibilities

• Assist in developing and executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements.
• Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.
• Establish collaborative relationship with cross-functional stakeholders to address issues and implement solutions.
• Assist in establishing and executing of GWAM’s operational resilience governance model and deliverables.
• Assist in continuously monitoring internal and external factors to re-evaluate inventory of critical operations and associated actions required.
• Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.
• Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions.
• Assist in developing, tracking, and monitoring KPIs and KRIs on GWAM’s operational resilience progress and posture.
• Assist in developing and maintaining GWAM’s business continuity plans (BCP), improving completeness and quality of BCP for critical and non-critical processes.
• Facilitate regular testing and simulation exercises to ensure the effectiveness and efficiency of BCPs.
• Ensure BCPs are reflective of critical operations considerations, where applicable, including impact tolerance and material points of failure.
• Assist in the validation of critical third parties for GWAM as part of critical operations analysis.
• Partner with third party relationship owners to develop and maintain exit plans for critical third parties.
• Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level