Manager, Onboarding Global & Digital Channels

Scotiabank•Toronto, ON

2d•Hybrid

About The Position

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us. As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk. At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization. Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture. PurposeLead the execution and continuous improvement of client onboarding experiences for Global Transaction Banking (GTB) products, with a focus on Cash Management and Payments. This includes supporting the evolution toward a unified, omnichannel onboarding experience across Scotiabank's global footprint. This role is high delivery-focused, requiring strong organization, structured project execution, and deep understanding of GTB products and client onboarding workflows. The Manager will drive cross-functional initiatives across Product, Technology, Operations, and regional teams to ensure seamless clients onboarding at scale — locally and across international markets. The Manager will also ensure business strategies, plans and initiatives are executed in compliance with governing regulations, ALM, fraud, risk, and security policies and procedures.

Requirements

Post-secondary education, preferably in business or IT.
3–5 years experience delivering banking products and/or complex cross-functional initiatives, with strong project management and execution capabilities.
In-depth knowledge of digital products and delivery capabilities offered by Scotiabank to support an enterprise-wide business and regulatory mandate.
Strong understanding of the user experience and digital channels marketplace and regulatory environment; government/payment associations' political direction with knowledge of a wide range of business, regulatory, technical, and political issues that are often multi-level and complex in nature.
Expert knowledge of agile methodologies (Scrum, Kanban, etc.) and experience collaborating with technology partners.
Strong project management, product ownership, and data analysis skills.
Excellent written and oral communication skills with the ability to tailor context to audience.
Proven experience in project delivery, balancing multiple priorities, stakeholder asks, and day-to-day tasks with a sense of urgency.
Strong experience developing dashboards and presenting relevant metrics and data insights.
Strategic and pragmatic thinking to devise/develop business and risk management plans, develop and negotiate long-term vision and direction of the global payment/channel portfolio.
Strong decision making, forward thinking and creative problem-solving skills to anticipate and respond quickly to technological/market influences.
Results oriented and innovative in identifying and pursuing opportunities to leverage capabilities to increase revenues, decrease costs and mitigate risks.
Familiarity with client onboarding lifecycles, including data capture, documentation, KYC/AML requirements, and approval workflows.
Understanding of system integrations and data flows across onboarding and payment platforms.
Fluency in Spanish (written and verbal) required to support regional stakeholders and clients.

Nice To Haves

Exposure to or interest in omnichannel product design, multi-market delivery, or global platform strategies is an asset.
Experience in GTB, Cash Management, Payments, or client onboarding products and workflows strongly preferred.
PMP, PSPO designation an asset.

Responsibilities

Partnering with Global Transaction Banking product managers and Business Banking Segments (Small Business, Commercial, Corporate) to deliver foundational onboarding capabilities and features for the ScotiaConnect channel and GTB's Cash Management products and services.
Collaborate with the Product and Technology teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.
Assist the Sr. Manager in developing and executing roadmaps across multiple agile workstreams, ensuring clear tracking of milestones, dependencies, and delivery outcomes.
Assist with the preparation of proposals/business cases outlining product concept, business, and financial rationale.
Work closely with the IT team to develop solutions and build out MVPs, ensuring business priorities and value delivery in all iterations.
Demonstrate strong collaboration across multiple stakeholders and partners with various priorities, ensuring strong coordination, alignment, and on-time delivery.
Manage a backlog of clearly defined and prioritized features and capabilities, balancing business priorities, operational needs, and delivery timelines.
Contributes to discussions on solutions and executes assigned priorities objectively and with consideration and awareness of potential impact on other initiatives.
Contribute to the design and delivery of scalable onboarding solutions that support multi-national and omnichannel client experiences, ensuring consistency across markets and channels.
Coordinate with regional product and operations teams to align onboarding requirements, workflows, and platform capabilities across Scotiabank's international footprint.
Create data and insights to identify opportunities to streamline onboarding processes and achieve operational excellence within the platform.
Collaborate with SMEs to define system and process requirements aligned to GTB client onboarding workflows and operational models, develop implementation and change management plans and detail specific tactics to address opportunities and barriers.
Maintain relationships with internal stakeholders and partners to ensure ongoing communication, prioritization, and feedback cycles on lab deliverables.
Analyze existing product features, functions, and key performance indicators to deliver enhancements and efficiencies to onboarding processes.
Continuously review internal business operations to evaluate for automation where possible and promote operational efficiency with all partners and stakeholders.
Navigate multi-stakeholder priorities across workstreams, customer segments, and business lines to ensure consistent client onboarding experience.
Participating as product owner in agile team projects with responsibilities for business vision, sprint planning, backlog grooming, sprint reviews, and retrospectives.
Define detailed user stories with applicable acceptance criteria in collaboration with the product and technology teams to ensure a clear understanding of the requirements to successfully meet business goals.
Review and approve finished development work before release into production.
Participate in prioritization process to ensure focus on stories going into sprints.
Facilitate mechanisms for meaningful user testing and end user feedback.
Foster a team culture supportive of open and honest communication, trust, curiosity, innovation, and collaboration.