Product Manager, Digital & Assisted Channels

Valley Bank•New York, NY

10h

About The Position

This role is responsible for owning the product strategy and roadmap for digital and assisted channels, aligning initiatives with business goals, customer needs, and performance insights. The Product Manager will manage end-to-end digital experiences, identifying and prioritizing improvements to enhance usability, conversion, engagement, and efficiency. This includes defining and tracking key performance metrics, leveraging data and AI-driven insights for personalization and automation, and translating business needs into product requirements. The role involves partnering with technology and design teams in an agile environment, driving ongoing optimization through experimentation, and collaborating with stakeholders to ensure alignment with business and regulatory requirements. The Product Manager will act as the voice of the customer, evaluate emerging technologies, and monitor product performance post-launch.

Requirements

Ability to prioritize and manage workflow.
Ability to work in a team environment.
Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Be an expert with respect to the competition.
Demonstrate the ability to interact and cooperate with all company employees.
Excellent written and verbal communication skills.
Expertise using Microsoft Office applications.
High School or GED and a minimum of 5 years in product management, product development or product ownership.
Demonstrated experience managing end-to-end product lifecycle.

Nice To Haves

Business degree in Business, Design, Technology, or related field.
Background in service design, journey mapping, or design systems.
Familiarity with AI-enabled products and responsible AI design principles.
Experience working across digital and assisted channels.

Responsibilities

Own product strategy and roadmap, aligning initiatives to business goals, customer needs, and performance insights.
Manage end-to-end digital experiences, identifying and prioritizing improvements that enhance usability, conversion, engagement, and efficiency.
Define and track key performance metrics (e.g., adoption, conversion, activation, engagement, satisfaction) and use data to inform decisions.
Leverage data and AI-driven insights to identify opportunities for personalization, automation, and improved customer outcomes.
Translate business needs into product requirements, including user stories, acceptance criteria, and backlog prioritization.
Partner with technology and design teams to deliver high-quality, scalable solutions in an agile environment.
Drive ongoing optimization, including experimentation (A/B testing), iterative improvements, and continuous learning.
Collaborate across stakeholders to ensure alignment with business, regulatory, risk, and operational requirements.
Act as the voice of the customer, ensuring solutions are intuitive, integrated, and aligned to customer expectations.
Evaluate emerging technologies, including AI and automation capabilities, to enhance product functionality and operational efficiency.
Monitor product performance post-launch, identifying issues, risks, and opportunities to improve outcomes.