Product Owner, Digital & Assisted Channels

Valley Bank • New York, NY

10h

About The Position

The Product Owner, Digital & Assisted Channels will be responsible for developing and managing the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs. This role involves owning and optimizing end-to-end digital customer journeys, defining and monitoring KPIs, leading product delivery through Agile practices, collaborating cross-functionally, and monitoring live product performance.

Requirements

• Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Be an expert with respect to the competition.
• Demonstrate the ability to interact and cooperate with all company employees.
• Excellent written and verbal communication skills.
• Expertise using Microsoft Office applications.
• Ability to handle multiple priorities simultaneously.
• High School Diploma or GED equivalent and a minimum of 3 years of experience in product management, product ownership, or digital experience roles.
• Experience managing digital customer journeys and optimizing performance metrics.
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience working cross-functionally with technology, business, and operational teams.
• Excellent communication and stakeholder management skills.

Nice To Haves

• Experience in financial services, digital banking, lending, or customer onboarding.
• Familiarity with regulatory and compliance considerations (e.g., lending, onboarding, or digital banking).
• Experience working in agile or iterative development environments.
• Bachelor's degree in Business, Finance, Analytics, or a related field.

Responsibilities

• Develop and manage the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs.
• Own and optimize end-to-end digital customer journeys (acquisition through activation), identifying friction points and improving conversion, usability, and overall experience.
• Define and monitor KPIs (e.g., conversion, onboarding completion, activation, retention), leveraging data, customer insights, and experimentation (A/B testing) to drive continuous improvement.
• Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization.
• Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements.
• Monitor live product performance, proactively resolve issues, and ensure ongoing alignment with governance standards while capturing insights and best practices for future enhancements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED