Manager on Duty

Eastside Food Cooperative•Minneapolis, MN

1d•Onsite

About The Position

The Manager on Duty (MOD) is responsible for providing support in all areas of store operations to ensure excellent customer service and a clean and maintained facility, as well as the safety and security of staff, shoppers, property, and assets. The MOD is readily accessible to shoppers and staff, communicates and enforces store policies, and completes other tasks that contribute to the success of the co-op. MOD's are trained in multiple positions across the store in order to provide operational support.

Requirements

Evening and weekend availability required
Use all available tools and resources in order to provide excellent and knowledgeable customer service to all customers, coworkers, and vendors
Communicate professionally and respectfully with everyone you encounter while at work
Adhere to all store and department policies and procedures
Demonstrate regular, predictable good attendance
Attend huddles and meetings as scheduled
Commit to contributing to a positive, team-building work environment
Passion for high quality foods and co-ops
Exceptional customer service skills
Demonstrated ability to balance multiple priorities
Self-motivation; comfortable taking initiative and prioritizing tasks
Desire to grow skills and knowledge
Weekend and evening availability
The ability to work with limited and no supervision
Leadership skills and experience
Demonstrated ability to follow through on commitments
Ability to hold others accountable, and provide and accept critical feedback

Responsibilities

Open, close, and secure the facility.
Ensure the safe and security of staff, shoppers, property, and assets.
Respond to, and properly document, emergencies and issues involving customers and staff.
Communicate clearly with all department Leads and/or staff to ensure that shift goals are met.
Communicate and enforce store policies using best judgement when necessary.
Work in a safe manner, following established safety protocols and procedures; ensure that staff work in a safe manner.
Respond to customer issues when the specific manager they need is not onsite.
Monitor and maintain security logs.
Perform temperature checks throughout the store; maintain temperature logs.
Maintain the Manager on Duty SharePoint page.
Prepare the Community Room for events as needed.
Maintain Eastside Food Co-op property, both interior and exterior.
Provide staffing support to operations departments as needed.
Maintain frequent communication with management team to provide updates and/or areas of concern.
Additional duties as assigned by the Facilities Manager.