Manager On Duty

Piedmont YMCA•Charlottesville, VA

1d•Onsite

About The Position

The Manager on Duty is responsible for ensuring the safety of staff, members, and guests at the YMCA. This role involves enforcing YMCA rules, policies, and procedures, and maintaining effective communication with various stakeholders. The ideal candidate is reliable, self-motivated, and serves as a positive role model, embodying the YMCA's core values of caring, honesty, respect, and responsibility. The position requires availability for weekday evenings.

Requirements

Must be at least 21 years of age.
High School Degree or equivalent.
CPR, AED, First Aid, Blood Bourne Pathogens, Child Abuse Prevention certifications (must obtain within 90 days of hire).
Must be able to demonstrate an advanced level of conflict resolution.
Previous experience with diverse populations.
Ability to develop positive, authentic relationships with people from different backgrounds.

Nice To Haves

Previous experience with diverse populations.
Ability to develop positive, authentic relationships with people from different backgrounds.

Responsibilities

Ensure the safety of staff, members, and guests.
Ensure all YMCA rules, policies, and procedures are understood and followed.
Communicate effectively with the Membership Director, Department Directors, staff, and members.
Provide high-quality customer service at the front desk.
Maintain headcounts for facility rooms.
Problem-solve technology issues.
Monitor the facility internally and externally.
Resolve differences and conflicts.
Conduct building tours.
Lead the facility in emergency situations.
Provide support to all program areas as needed.
Secure the facility at the end of the shift and/or day.
Handle discipline situations concerning both youth and adults.
Teach and warn people of rule infractions and evict violators from the building as necessary.
Conduct regular rotations of the entire building, including bathrooms, locker rooms, and the parking lot.
Monitor all bathrooms and locker rooms and sign off on security sheets.
Be stationed at the front desk when not moving throughout the building.
Check all doors to ensure they are locked and inspect gyms, stairwells, lower levels, etc.
Recognize and immediately respond to a lack of quality customer service.
Follow all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures.
Complete incident and accident reports as necessary.
Diligently monitor the facility for safety and service interventions; serve as first responder.
Provide hands-on assistance to each department as needed.
Adhere to YMCA’s core values of caring, honesty, respect, and responsibility.
Perform other duties as assigned.