Manager on Duty (MOD)
About The Position
The Manager on Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. Hours include both weekdays and weekends as this position rotates weekends with CLUB Assistant General Managers. The Manager on Duty is involved in all front desk related activities including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, and facilitating all member requests, issues, and questions. This role also assists in overseeing the cleanliness and maintenance of the facility, ordering supplies within a specific budget, and tracking statistics and reports. Additionally, the Manager on Duty provides backup support for absent staff members and assists management in training and developing staff, sales duties, maintaining a welcoming atmosphere, and resolving employee issues.
Requirements
- Superior customer service skills, preferably in the fitness industry.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Nice To Haves
- Strong sales background helpful.
- Current CPR Certification preferred.
Responsibilities
- Assist in the oversight of gym operations.
- Assist GM and AGMs in training and developing a high performing staff.
- Perform sales duties including making phone calls to prospective members.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests.
- Ensure staff follows superior customer service guidelines.
- Provide backup support to Club management when no AGMs or the GM is on site.
- Assist in scheduling and supervising staff.
- Assist in resolving or escalating employee issues or concerns.
- Handle all front desk related activities: answer phones, check members in, new member sign-up, give tours, facilitate member requests.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget.
- Assist in tracking statistics and reports.
- Provide backup support for absent staff members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
