Manager on Duty
About The Position
British Swim School is looking for a confident, friendly and dependable Manager on Duty to lead our Delafield location during our busy evening and weekend swim lessons. This isn't a sit-behind-a-desk management position. You'll be out on the pool deck interacting with families, supporting instructors, solving problems and making sure our swimmers receive an excellent experience from the moment they walk through the door. You do NOT need an aquatics background. We can teach you our swim program. We're looking for someone who already knows how to work with people, lead a team, solve problems and take ownership.
Requirements
- Genuinely enjoys working with people
- Is comfortable talking with parents and families
- Can handle a frustrated customer without becoming flustered
- Is confident leading and coaching younger employees
- Notices problems and takes initiative to solve them
- Is dependable and understands that our families and staff are counting on them
- Can stay organized while several things are happening at once
- Knows when to make a decision and when something needs to be escalated
- Brings positive energy to the workplace
Nice To Haves
- Experience in Customer service
- Experience in Hospitality
- Experience in Restaurants
- Experience in Retail management
- Experience in Childcare
- Experience in Recreation
- Experience in Fitness
- Experience in Youth programs
- Experience in Front desk management
- Experience in Team leadership
- Aquatics background
Responsibilities
- Welcome families and provide outstanding customer service
- Answer questions and help resolve parent concerns
- Supervise and support swim instructors and deck staff
- Coach employees and provide feedback in the moment
- Make sure lessons are running smoothly and on time
- Help manage call-offs and unexpected staffing issues
- Assist families with questions about classes, levels and swimmer progress
- Monitor the pool deck and overall customer experience
- Complete required facility, water temperature and water chemistry checks
- Respond calmly and appropriately when problems arise
- Communicate important issues and follow-up needs to our leadership team
- Make sure our Delafield location is organized, professional, welcoming and FUN
Benefits
- Specialized training in our advanced and unique British Swim School approach
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
