Manager On Duty
About The Position
Manager On Duty (MOD) serves as an operational leader and visible presence across Frederik Meijer Gardens & Sculpture Park, helping ensure smooth daily operations, guest satisfaction, safety, and cross-functional coordination. This role is critical in supporting front-line teams, responding to operational challenges in real time, and maintaining a world-class experience for guests, members, volunteers, staff, performers, and event partners. The Manager On Duty plays a key role in operational communication, emergency response, and building-wide collaboration while helping uphold organizational standards and service excellence.
Requirements
- 3–5 years of customer service, hospitality, operations, or guest experience leadership experience preferred.
- Experience working in fast-paced, public-facing environments such as hospitality, attractions, events, parks, museums, hotels, or entertainment venues.
- Strong interpersonal communication, problem-solving, and conflict-resolution skills.
- Ability to remain calm, organized, and professional during high-pressure or emergency situations.
- Strong operational awareness and ability to make sound decisions in real time.
- Experience collaborating with cross-functional teams and leading through influence.
- Working knowledge of Microsoft Office applications including Word and Excel.
- CPR/AED, First Aid, or Bloodborne Pathogen certification preferred or ability to obtain certification.
- Flexibility to work weekends, holidays, evenings, and non-traditional schedules.
Responsibilities
- Lead with a guest-first mindset while supporting a welcoming, professional, and inclusive environment.
- Provide visible operational leadership throughout the property during daily operations and events.
- Support staff and volunteers in delivering exceptional guest experiences across the organization.
- Help ensure smooth day-to-day venue operations, programming support, and organizational readiness.
- Coordinate cross-functional communication between departments during operational and event activity.
- Monitor operational flow and respond proactively to minimize guest disruptions or downtime.
- Respond to emergencies and operational incidents in a calm, professional, and solutions-oriented manner.
- Partner with Safety and Security leadership to support emergency preparedness and incident management.
- Serve in a first responder or incident leadership capacity depending on operational needs and situations.
- Facilitate operational updates, break-out meetings, and building-wide communication efforts.
- Build strong working relationships with staff, volunteers, and leaders across departments.
- Support a collaborative operational culture focused on accountability, professionalism, and service.
- Maintain operational records, logs, reports, and documentation as needed.
- Escalate concerns appropriately while supporting efficient problem-solving and follow-through.
- Assist leadership with operational coordination, reporting, and organizational support initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
