Manager on Duty

ACAC Pennsylvania • Uwchlan Township, PA

1d • Onsite

About The Position

As our Manager on Duty (MOD), you're not just keeping things running—you’re raising the bar on service, safety, and satisfaction for members and teammates alike. You’re the go-to person when it comes to making sure everything at our club runs smoothly, safely, and spectacularly. From opening the doors in the morning to locking up at night, you’re the friendly face, the calm in the storm, the problem-solver-in-chief.

Requirements

• Leadership skills with the ability to coach, motivate, and remain calm under pressure.
• Friendly, proactive, and ready to assist at a moment's notice.
• Excellent communication skills, with the ability to interact calmly and confidently with guests and handle difficult situations.
• Strong attention to detail to identify issues or maintenance needs.
• CPR/First Aid certified, or willing to obtain certification within 90 days.
• Comfortable standing, walking, and moving throughout the entire shift.
• Must be at least 18 years old.
• Able to lift up to 75 lbs (safely).
• Must be available for early morning, evening, and weekend shifts.

Nice To Haves

• Experience in hospitality, fitness, or fast-paced service roles.

Responsibilities

• Act as the primary leader in any emergency situation, including power outages, fire alarms, or pool deck incidents.
• Circulate across all departments to ensure cleanliness, safety, and adherence to high standards.
• Deliver FiveStar service across all areas of the club, including the fitness floor, front desk, and Kids Zone.
• Monitor equipment, uniforms, customer service, and team coverage.
• Assist with various operational tasks, such as lifeguarding checks and café walkthroughs.
• Respond to and manage emergency situations, filing incident reports as necessary.
• Provide backup or fill in for team members in any department during absences or breaks.
• Manage class registration lists and enforce capacity limits.
• Provide tours for prospective members when the sales team is unavailable.
• Submit repair requests to ensure all club facilities are in optimal working condition.
• Send out an end-of-day MOD report to communicate operational status.

Benefits

• Work with an energetic, supportive team in a beautiful, high-end fitness environment
• Growth opportunities—we love to promote from within
• Ongoing training and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed