Manager on Duty

Loews Hotels•Miami Beach, FL

5d•Onsite

About The Position

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Bachelor’s Degree or relevant work experience required
Minimum of two (2) years guest service experience in hotel hospitality required
Minimum one-year (1) guest service leadership role required
Ability to stand and walk for long periods of time required

Nice To Haves

Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred

Responsibilities

Manage hotel operations as the senior leader during assigned shifts, ensuring smooth and efficient service delivery
Lead and support guest services teams to deliver exceptional experiences aligned with Loews Hotels’ standards
Oversee payroll functions for assigned team members, including scheduling, timecard edits, and time-off approvals
Monitor, communicate, and resolve guest issues promptly, developing strategies to enhance satisfaction and loyalty
Serve as the primary contact for internal and external inquiries during your shift
Coordinate VIP services, including escorting VIP guests and managing special requests
Conduct regular rounds of guest areas, including recreational spaces, food and beverage outlets, and event venues
Collaborate with Security and emergency personnel as needed to ensure guest and team member safety
Prepare daily operational reports for management, highlighting performance and guest feedback
Handle emergencies with professionalism, prioritizing safety and security
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned