Manager on Duty - ASCEND Erie

ASCEND Climbing • Erie, PA

15h

About The Position

The Manager on Duty (MOD) is a day-to-day leader at an ASCEND facility, working under the General Management team to help ensure on-site personnel follow ASCEND policies and procedures. The role supports facility operations, customer service, employee training, and the day-to-day programming offered at the facility.

The MOD addresses customer service issues in person and online, helps maintain a clean and functional facility, oversees training for new employees, and assists program directors with daily programming. Shifts are variable and include weekends and some evenings. The organization is seeking individuals available for weekday morning shifts from 5:45 a.m. to 3 p.m.

Requirements

• Experience in management or leadership roles.
• Ability to act independently on tasks and collaborate with a team.
• Highly effective communication and organizational skills.
• Availability for variable shifts, including weekends and some evenings.
• Weekday morning availability from 5:45 a.m. to 3 p.m.

Nice To Haves

• Experience working within a climbing gym, outdoor recreation, or related roles or fields.
• Experience using a CRM and POS.
• Affinity for climbing, fitness, yoga, and community.

Responsibilities

• Ensure the safe day-to-day operation of the facility.
• Provide employee training and mentorship.
• Build and maintain a cohesive team and foster organic, honest morale.
• Ensure the facility is clean, equipment is functional, and the facility has appropriate aesthetics.
• Provide excellent customer service in person, over the phone, and via email.
• Engage with customers and employees to solicit meaningful feedback.
• Communicate effectively with general management, directors, and owners.
• Assist program directors with day-to-day programming.
• Address customer service issues in the facility and online.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed