Manager on Duty (Overnight)

VacatiaLas Vegas, NV
Onsite

About The Position

Join Our Team as Manager on Duty (Overnight) – The Grandview Resort. Do you thrive in fast-paced environments where no two days are the same? Are you a natural problem-solver who knows how to lead a team and keep guests smiling? Vacatia is looking for a Manager on Duty (MOD) to be the on-site leader who keeps our resort running smoothly – and our guests coming back.

Requirements

  • 3+ years in front office resort operations (timeshare experience a plus).
  • Confident, positive leader who can handle high-pressure situations with grace.
  • Excellent communication skills and a guest-first mindset.
  • Proficiency in Microsoft Office and property management systems (Cloudbeds or Whistle a plus).
  • Flexible availability – evenings, weekends, holidays, and on-call shifts are part of the adventure.

Nice To Haves

  • timeshare experience a plus
  • Cloudbeds or Whistle a plus

Responsibilities

  • Act as the primary point of contact for guest concerns, ensuring timely and professional resolution.
  • Oversee VIP check-ins and prepare welcome packages.
  • Keep communication flowing between departments for seamless operations.
  • Ensure front desk equipment and supplies are always ready.
  • Enforce safety and security procedures while keeping guests comfortable.

Benefits

  • supportive, high-energy environment
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