Manager On Duty

YMCA • Cupertino, CA

5d • $25 - $27 • Onsite

About The Position

The Cause Driven Leader on Duty is responsible for the supervision and operation of the Member Services Desk & Welcome Center. This position is the point of contact for the branch during mornings, evenings and weekends. The Cause Driven Leader on Duty is entrusted to resolve issues in a timely and professional manner.

Requirements

• 1 year customer service experience
• Certifications: CPR and First Aid, or be certified within 30 days of hire.
• Possess the physical ability to lead group activities.
• Ability to multi-task, define and resolve issues, and make sound independent decisions.
• Possess excellent listening and communication skills.

Nice To Haves

• Bilingual preferred.
• Prior experience in hiring, training and supervising staff.

Responsibilities

• Assists staff, members and participants with questions, concerns, etc.
• Resolves matter quickly and effectively
• Manages emergencies for the branch when on duty
• Provides branch tours for prospective members
• Provides a high level of membership engagement to both current and potential members
• Attend meetings, online webinars, and trainings.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed