Manager - Office of Decedent Affairs

Stanford Health Care•Stanford, CA

5d•$65 - $86•Onsite

About The Position

The Manager of Decedent Affairs manages the day-to-day operations of decedent affairs services for patient demises at Stanford Health Care and Lucile Packard Children’s Health. The role creates, implements, facilitates, and trains staff on projects, programs, and performance initiatives intended to improve efficiency, quality of care, patient and staff experience, and cost. The manager directly oversees the team responsible for operating the department’s work. The position leads operational and strategic work, staff development, performance improvement, budgeting, data analysis, and cross-hospital collaboration. It oversees timely completion of death certificates, releases, and other required documentation, as well as a contract with Stanford Children’s Health for shared services and clinician education. The manager ensures and participates in 24/7 coverage according to operational needs.

Requirements

Bachelor’s degree in a work-related field from an accredited college or university.
Five years of managerial or supervisory work experience.
Comprehensive knowledge of hospital administration and business operations, including organizational structure, processes, objectives, metrics, and internal assessment.
Demonstrated successful application of process and performance improvement and problem-solving principles, tools, and methodologies, along with change-management strategies and skills.
Skill in managing highly stressful situations.
Ability to communicate effectively across organizational levels, including instruction, persuasion, negotiation, conflict resolution, consulting, advising, and detailed written communication.
Ability to build and maintain effective relationships with diverse internal and external groups and gain their cooperation.
Ability to manage changing priorities and work effectively independently or as part of a team.
Ability to plan, organize, prioritize, motivate, mentor, direct, and evaluate others’ work.
Ability to provide leadership and influence others.
Ability to resolve conflicts or negotiate to achieve positive results and maintain effective interpersonal relationships.
Knowledge of program development and management.
Knowledge of technical process improvement methods such as Lean, Kaizen, and Flow techniques.
Knowledge of socio-process improvement methods such as group process consultation, change management, and adaptive leadership.
Knowledge of the healthcare industry and hospital and outpatient operations, and ability to connect that knowledge to system strategies and work outcomes.
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Smartsheet, and Outlook.
Blood-borne pathogen exposure: Category I tasks involving exposure to blood, body fluids, or tissues.
Must adopt and execute Stanford Health Care’s C-I-CARE standards for patient-, family-, and colleague-centered interactions.

Nice To Haves

Two to five years of experience in a decedent-care-related setting.
Preferred credential: Registered Nurse (RN) state or compact-state licensure.
Preferred credential: Licensed Clinical Social Worker (LCSW).
Preferred credential: California Funeral Director License (CAFD).
Preferred credential: Board Certified Chaplain (BCC).

Responsibilities

Coach, train, and develop Office of Decedent Affairs staff and other interdisciplinary team members.
Participate in the broader program and Decedent Care community through networking, publications, and other contributions to the knowledge base.
Interview, select, and train staff; review personnel-action recommendations; evaluate subordinate performance; resolve employee grievances; and initiate disciplinary action when needed.
Plan, organize, manage, and delegate day-to-day operational work to ensure timely and appropriate disposition consistent with hospital missions and values.
Develop, lead, and manage strategic programs and projects to increase efficiency and capacity, improve care and patient and staff experience, and reduce costs.
Guide staff and leaders across Stanford Health Care and Stanford Children’s Health in organizational alignment, improvement methods, group dynamics, data-driven improvement, systems thinking, and organizational learning.
Communicate effectively, manage conflicts, engage employees and interdisciplinary colleagues, and collaborate across departments to improve problem solving, decision making, and performance.
Capture and analyze accurate performance data and develop processes to display and communicate program results.
Partner with Business Operations to plan and forecast budgets, calculate staffing needs, interpret financial reports, project workload, monitor productivity, and perform variance analysis.
Identify unit and capital budget needs with physician and nursing colleagues; plan staff scheduling and implement position and attendance controls.
Oversee and develop a contract with Stanford Children’s Health for shared decedent affairs services and clinician education.
Oversee timely and accurate submission and completion of death certificates, releases, and required decedent affairs documentation.
Ensure and participate in 24/7 coverage for Office of Decedent Affairs functions according to operational need.
Perform other related and incidental duties as needed or assigned.