Manager of Volunteer Services

Hospice of the Western Reserve•Cleveland, OH

1d•Onsite

About The Position

Reserve Care (formerly Hospice of the Western Reserve) is seeking a Manager of Volunteer Services to oversee, coordinate, and supervise the activities of volunteers in both patient care and non-patient care settings. This role involves providing volunteer support and serving as a liaison to volunteers, team members, and facility staff. The organization is dedicated to providing expert hospice, palliative, and grief support with a compassionate team, operating under core values of Compassion, Excellence, Equality, Integrity, Service, and Stewardship.

Requirements

Graduation from an accredited college or university with major coursework in social work, public administration or a related field, and some experience in volunteer management, training or in community relations; or any combination of education, training and experience that provides the knowledge, skills and abilities listed below.
Knowledge of general management principles and practices.
Some knowledge of adult learning principles and program evaluation techniques and methods, preferably related to volunteer and/or social-service delivery programs.
Ability to establish and maintain effective relations with others.
Ability to exercise directions and good judgment in applying and interpreting agency policies and procedures.
Ability to communicate effectively, orally and in writing.
Ability to maintain accurate records.
Ability to work independently and as part of a team.
A valid driver’s license and good driving record and auto accident insurance at a level acceptable to HWR and/or HWR’s insurer.
Proficient in the use of Microsoft Office.
Compliance to Annual Flu Shot Policy or the ability to provide exemption documentation.
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed.
Provide an active driver’s license.
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics, and professionalism.

Responsibilities

Selects, assigns, and schedules volunteers to meet patients’ and/or families’ needs or requests; ensures volunteers are staffed to meet assistance requests.
Conducts regularly scheduled meetings with assigned volunteers, providing on-going training and support as needed.
Surveys teams to regularly assess for volunteer assistance; designs and implements community volunteer recruitment plan with help of team leaders.
Promotes utilization and integration of volunteers with teams; assists with coordination of life enrichment events.
Evaluates all aspects of volunteer programs to ensure effectiveness, and recommends changes as appropriate.
Maintains accurate documentation of volunteer assignments including documentation of hours served; charts volunteer assignments on transdisciplinary plan of care.
Updates patient plan of care in clinical team conference; reviews and evaluates volunteer documentation for quality and timeliness.
Reports volunteer activity at team conferences; completes all requisite documentation and electronic medical records according to agency standards.
Assists with recruitment, selection and training of volunteers; precepts and assists with volunteer orientation and in-service training as assigned.
Assesses the volunteer’s working relationship with assigned team and staff; evaluates volunteers annually in consultation with teams.
Oversees demonstration of volunteer competencies on assigned teams.
Identifies community outreach opportunities such as job fairs, festivals and other community events, and assists with networking and presentations in the community.
Assists with and participates in volunteer recognition programs, special events and other projects as assigned.
Participates in large and small scale event planning; serves on committees as assigned.
Maintains accurate records and files, and provides timely statistical data and activity reports on volunteer participation.
Completes all appropriate documentation.
Performs other duties as required.
Consistently demonstrate positive customer-service responsiveness according to agency standards.
Promote and comply with organizational practices related to diversity matters.